Small Business Direct Consultant- NC/SC/TN

About the role

This role could be located within hub cities within the states listed on the requisition. It is an in office role requiring working in office five days per week. Responsible for meeting the needs of Small Business clients that are domiciled in the Retail Community Bank. This involves both a reactive and proactive team approach, working directly with clients, branch bankers, underwriters and product specialists through telephone contact.

Responsibilities

• Meet with clients via telephone to assess client needs, review their financial management practices and solutions, conduct a cash cycle conversation and make recommendations for products and services where needed.
• Perform application and fulfillment process directly on some solutions. Make referrals to product and fulfillment experts as required.
• Manage/solve complex servicing issues for clients, by maintaining a strong understanding of resources within Truist.
• Proactively contact targeted clients, sharing with them the impact Truist can have on their Small Business and setting up appointments for deeper conversations and a complete financial review.
• Facilitate credit requests within Retail Community Bank thresholds and refer larger credit opportunities to the Commercial Community Bank.
• Meets individual performance goals of revenue/profit growth matrix on a quarterly basis.

Qualifications

• 4 year college degree
• 5 - 10+ years of sales / client relationship management experience in banking/financial products, including significant experience with Small Business clients.
• Strong knowledge of how a business operates and the full set of financial solutions needed by a Small Business.
• In-depth knowledge of financial services sales process and cycle.
• Demonstrated ability to conduct business via telephone, including proactive client contact, building rapport, understanding client needs, conducting in-depth financial reviews and effectively communicating solutions that meet client needs.

Preferred qualifications

• 2 years or more experience as a Small Business Banker, Business Banking Relationship Manager, or Branch Leader/Manager
• 2 years or more phone-based sales experience of banking/financial products or solutions.

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during first year of employment, along with 10 sick days (also prorated), and paid holidays
• May be eligible for defined benefit pension plan, restricted stock units, and/or a deferred compensation plan depending on position and division