Small Business Credit Manager

Essential Functions

• Participate in developing Northwest strategic initiatives and objectives
• Work closely with Small Business Executive Director to align end to end lending process and communication strategy
• Determine customer expectations and develop methods to improve customer service
• Oversee and approve career development and key appointments
• Develop service and delivery enhancements, manage SLA's
• Achieve/demonstrate greater department efficiencies
• Remain cognizant of prevailing economic conditions and markets
• Manage partnership with other Business lines to ensure a cohesive business development team
• Provide for enhanced customer service
• Ensure growth in revenue producing products and services
• Plan and oversee expansion of Small Business Lending Department
• Partner with senior leadership to identify and develop technological advancements
• Significant strength in Scoring and OCR technology preferred

Qualifications

• Bachelor's Degree in Business, Finance, or related subject preferred
• 8 - 12 years Commercial Lending/Banking experience preferred
• 8 - 12 years Management experience preferred
• Extensive knowledge of regulatory/compliance issues

Travel Requirements

• As Needed
• Underwriting team is based in PA, therefore any candidate outside of that geography will be required to travel to Warren, PA on a regular basis.

Pay and Benefits

The pay range for this position is generally $115,000-$145,000 per year. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.