Slots Services Rep (Part Time) - Philadelphia

About the Role

Provides casino slot players quality service to ensure their entertainment experiences exceed their expectations. Acts as a bus greeter, executes gift giveaways, and slot tournaments. Completes new player sign-ups.

Responsibilities

• Welcomes customers and greets guests in the VIP Room to ensure they enjoy their experience.
• Executes new card sign-ups utilizing handheld devices and desktop computers at the Live! Rewards Center.
• Informs members of benefits, contests, and promotions.
• Replaces lost club cards.
• Distributes promotional items in accordance with specific guidelines (excluding discretionary authority to issue promotional play).
• Assists with payment of slot jackpots, ticket fills, and equipment jams.
• Repairs minor slot machine malfunctions and notifies slot technicians when technical assistance is required.
• Discretionary ability to extend complementary services in accordance with the approved comp matrix.
• Responds to guest questions, issues, and concerns in a courteous and professional manner.
• Knowledgeable of casino operations, including hours of operation for restaurants and other amenities.
• Complies with internal controls, standards, and procedures.
• Other duties may be assigned.

Requirements

• High school diploma, GED, or equivalent work experience in a customer service environment.
• Ability to obtain and maintain a valid license as required by the State Gaming Agency for the position.
• Excellent customer service and interpersonal skills.
• Ability to communicate effectively with team members and guests.
• Availability to work Friday, Saturday, and Sundays from noon until 2am.
• Available to work flexible shifts, weekends, and holidays.

Physical Requirements

• Ability to stand for long periods without sitting or leaning.
• Standing: 10%
• Walking: 85%
• Sitting: 5%
• Keyboarding: 20% (includes the use of handheld devices while on the casino floor).

Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises. Work environment where smoking is allowed.

Benefits

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents.
• Free Basic Life Insurance.
• Free Short-Term & Long-Term Disability.
• Retirement Savings with Company Match.
• Generous Bonus Structure.
• Annual Merit/Goal-Based Pay Increases.
• Leadership Skills Development & Mentorship Programs.
• Tuition Reimbursement.
• Free parking.
• Free food and discounted meals.
• Exclusive Discounts on Travel, Services, Goods, and Entertainment.

Work Environment

24/7 high-energy casino with a culture committed to fairness, teamwork, and most importantly, fun.