Slots Services Rep (Part Time) - Philadelphia

About the Role

Provides casino slot players quality service to ensure their entertainment experiences exceed their expectations. Acts as a bus greeter, executes gift giveaways, and hosts slot tournaments. Completes new player sign-ups.

Responsibilities

• Welcomes customers and greets guests in the VIP Room to ensure they enjoy their experience.
• Executes new card sign-ups using handheld devices and desktop computers at the Live! Rewards Center.
• Informs members of benefits, contests, and promotions.
• Replaces lost club cards.
• Distributes promotional items in accordance with specific guidelines (no discretionary authority to issue promotional play).
• Assists with payment of slot jackpots, ticket fills, and equipment jams.
• Repairs minor slot machine malfunctions and notifies slot technicians for technical assistance.
• Extends complementary services in accordance with the approved comp matrix.
• Responds to guest questions, issues, and concerns in a courteous and professional manner.
• Maintains knowledge of casino operations, including hours for restaurants and other amenities.
• Complies with internal controls, standards, and procedures.
• Performs other duties as assigned.

Requirements

• High school diploma, GED, or equivalent work experience in a customer service environment.
• Ability to obtain and maintain a valid license as required by the State Gaming Agency.
• Availability to work Friday, Saturday, and Sundays from noon until 2 AM.
• Flexible schedule, including weekends and holidays.

Skills

• Excellent customer service and interpersonal skills.
• Strong ability to communicate with team members and guests.

Benefits

• Comprehensive health coverage for full-time and part-time team members and their eligible dependents.
• Free basic life insurance.
• Free short-term and long-term disability.
• Retirement savings with company match.
• Generous bonus structure.
• Annual merit/goal-based pay increases.
• Leadership skills development and mentorship programs.
• Tuition reimbursement.
• Free parking.
• Free food and discounted meals.
• Exclusive discounts on travel, services, goods, and entertainment.

Physical Requirements

• Ability to stand for long periods without sitting or leaning.
• Standing: 10%
• Walking: 85%
• Sitting: 5%
• Keyboarding: 20% (includes use of handheld devices on the casino floor).

Work Environment

24/7 high-energy casino with a culture committed to fairness, teamwork, and fun. Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises. Smoking is allowed in the work environment.