Slot Technician I - Omaha

Essential Duties & Responsibilities

• Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Perform preventative maintenance on slot machines to maximize equipment reliability and maintain accurate repair records.
• Troubleshoot, diagnose, and repair electronic gaming machines to the component level.
• Install, relocate, and remove slot machines and conversion kits according to manufacturer specifications.
• Perform urgent repairs to minimize machine downtime.
• Inspect new slot machines and conversion kits before installation.
• Monitor machine performance and strive to achieve maximum game uptime.
• Collaborate with Slot Operations and leadership to ensure efficient technical operations.
• Investigate slot machine variances and resolve issues in accordance with company policies.
• Absorb guests by providing information and support related to slot machines and gaming operations.
• Communicate equipment issues, repair status, and technical solutions to management and team members.
• Maintain security of assigned keys, radios, handheld devices, and other company-issued equipment.
• Follow all company safety procedures and departmental guidelines.
• Attend required meetings and training sessions.
• Understand and comply with the Company's Compulsive and Problem Gambling Plan, including regulations regarding minors and intoxicated guests.
• Perform other duties as assigned.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED.
• One (1) year of Slot Technician experience or experience in a related technical field.
• Electronics or PC technical degree/certification preferred.
• Strong troubleshooting and analytical skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Experience using Microsoft Office and slot management systems.
• Ability to use smartphones, tablets, and touchscreen technology.
• Previous experience repairing electronic gaming equipment.
• Technical understanding of a wide variety of slot machines and gaming systems.
• Experience training or mentoring others.

Core Competencies

• Guest Focus
• Collaboration
• Communication
• Problem Solving
• Ethical Conduct
• Flexibility
• Stress Management
• Attention to Detail
• Technical Aptitude

Work Environment

• Working in a fast-paced casino environment with exposure to:
• Loud noise levels
• Secondhand smoke
• Cramped spaces
• Moving mechanical equipment
• Physical demands including standing, walking, bending, lifting up to 75 pounds, and frequent use of tools and electronic equipment
• Flexible scheduling, including nights, weekends, holidays, and overtime, is required based on business needs.