Slot Technician

About the role

The Slot Technician provides quality service to guests in the slot area, responds to technical service calls, and helps to keep the gaming floor clean and organized. The role also includes training new and current team members.

Responsibilities

• Provides quality service and responds to calls in a timely and respectful manner to all guests, while maintaining professionalism at all times.
• Answers guest's questions regarding different games offered and instructs them on proper play of games.
• Affixes to the identification and reporting of incidents such as loitering, panhandling, and any unlawful activity.
• Maintains assigned work area (assigned sections) by actively roaming, listening, and responding to radio requests, maintaining the area clean of waste, organizing chairs, and inspecting machines for errors whether slots are vacant or being played.
• Follows Technician rotation and completes assigned duties in an orderly & timely manner.
• Maintains service presence in assigned section(s) to meet established service standards.
• Conducts emergency drops (e-drops) on machines, as appropriate and within a timely manner, and monitors e-drop software tools to anticipate games that are nearing drop need.
• Verifies machine claims and required information to determine outcome of claim, notifying supervisor when necessary.
• Assists Slot Attendants with escalated repair needs and escalates more advanced repairs into the electronic work order tracking software as necessary.
• Troubleshoots replaces, or repairs components (such as touch screens, bill acceptors, buttons, player tracking displays, card readers, etc.).
• Collaborates with Slot Senior Technician to ensure accurate tracking of games that require more advanced repairs.
• Gains and maintains detailed knowledge of games offered.
• Assists in ensuring rules of play are followed.
• Complies with procedures as outlined in the Slot Technician Handbook.
• Completes Department and enterprise-related documentation as needed.
• Conducts thorough training of new Slot Technicians and Slot Attendants.
• Reports any challenges or successes to management.
• Keeps current on new repair techniques and products to aid in training efforts.
• Performs other duties as assigned to support the efficient operation of the department.

Requirements

• High School Diploma or GED required.
• Minimum One (1) year of customer service experience required.
• Minimum One (1) year of troubleshooting experience preferred.

Qualifications

• Certification in Electronics or Networking preferred.
• Understands basics of machine parts, harnessing, and cabinets of machines in use at casino.
• Must have completed all basic training and have proficiency in general slot machine repair.
• Must be able to pass periodic technical examinations to determine abilities/skill levels.
• Proficiency in using computers and electronic devices.
• Must be able to speak and write in English required communication in order to perform the job safely.
• Ability to multi-task and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills.
• Maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations.

Skills

• Knowledge of game rules and operations.
• Ability to troubleshoot and repair slot machines.
• Effective communication skills.
• Physical stamina and mobility.

Benefits

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Pay

Details on pay will be provided upon interview.

Schedule

Details on schedule will be provided upon interview.