SLOT SUPERVISOR

Essential Functions

• PRACTICE, SUPPORT AND PROMOTE GRATON RESORT & CASINO'S COMPANY-WIDE CULTURE AND DEMONSTRATE GRATON RESORT & CASINO'S SERVICE STANDARDS AT ALL TIMES.
• SUPERVISE THE OPERATION OF ALL SLOT MACHINES AND PERFORMANCE OF SLOT FLOOR TEAM MEMBERS IN ASSIGNED AREA, AND COMMUNICATE WITH SLOT ASSISTANT SHIFT MANAGER OR ABOVE OF ANY GUEST AND/OR TEAM MEMBER PROBLEMS.
• FACILITATE TRAINING, DISCIPLINARY ACTION, EVALUATION AND REWARD OF SUBORDINATE TEAM MEMBERS.
• Maintain the highest quality standards in all areas of guest service and hospitality and developing players.
• ORGANIZE THE ASSIGNED SHIFT AND AREA INCLUDING: DAILY TEAM MEMBER ASSIGNMENTS, TEAM MEMBER BREAK SCHEDULES AND STAFFING LEVELS.
• COACH TEAM MEMBERS IN HIS/HER SPAN OF CONTROL TO MAINTAIN AND IMPROVE ON EXPECTED LEVELS OF PERFORMANCE, PROMOTION AND PRODUCTIVITY BY USING POSITIVE MOTIVATION.
• INSTILL AN ATMOSPHERE THAT ENCOURAGES TEAM MEMBERS TO SHARE IDEAS, DISCUSS CONCERNS AND RESOLVE CONFLICTS.
• VERIFY SLOT PAY OUTS (JACKPOTS, FILLS, ETC.) AND BANK BUYING/SELLING.
• Maintain control of funds within the department.
• NOTIFY THE SLOT TECHNICAL TEAM OF DOWN GAMES AND E-DROPS.
• INFORM SHIFT MANAGER OF ALL NOTABLE, SUSPICIOUS, OR UNUSUAL ACTIVITY.
• FACTORIAL THE COMMUNICATION OF INFORMATION THROUGHOUT THE CASINO.
• SUPERVISE COUNT IN/COUNT OUT OF CHANGE BANKS AND BOOTH WHEN VARIANCES OCCUR, ALSO RECORD AND TRACK VARIANCES, AND CHECK VOIDES.
• COMPLY WITH SIGNATORY CONTROLS, INCLUDING JACKPOT/FILL TICKETS, CHECK IN/CHECK OUT SHEETS VERIFICATION, TRANSFER OR BUY SHEETS VERIFICATION, TITLE 31 PAPERS, PAID IN/OUT SLIPS, KEY CONTROL LOGS, RADIO SIGN OUT LOGS AND DAILY SIGN IN SHEETS.
• MAKE RECOMMENDATIONS AND SUGGESTIONS TO HIRE AND PROMOTE TEAM MEMBERS IN HIS/HER SPAN OF SUPERVISION.
• PROMOTE ALL DEPARTMENTAL AND PROPERTY-WIDE PROMOTIONS.
• PROMOTE POSITIVE GUEST RELATIONS THROUGH PROMPT, COURTEOUS AND EFFICIENT SERVICE.
• CREATE AN ATMOSPHERE OF FUN FOR ALL CASINO GUESTS.
• Maintain current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as the property's internal controls, policies and procedures.
• DIRECTLY SUPERVISE ALL SLOT FLOOR TEAM MEMBERS ON AN ASSIGNED SHIFT.
• EFFECTIVELY PROCESS ALL REQUESTS FOR OVERRIDES ON JACKPOTS AND FILLS.
• KEEP WORK AREAS NEAT, CLEAN AND SAFE.

Position Summary

Provide friendly, efficient service to guests while on the slot floor. Supervises the operation of all slot machines and performance of slot floor Team Members in assigned area, and communicates with Slot Assistant Shift Manager or above of any guest and/or Team Member problems. Properly implement all Title 31 procedures, and safeguard the Company's assets. Perform responsibilities in accordance with all Company standards, policies and procedures.