Slot Shift Manager (Internal & GRIC Members Only)

Essential Duties And Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Walks the floor, ensuring an excellent guest experience, observing slot performance and handling disputes.
• Ensures that payouts are performed in a timely manner.
• Develops schedules to ensure efficient floor coverage and excellent customer service.
• Reviews daily logs and paperwork and takes action as appropriate.
• Documents slot transactions and other activities on a daily basis.
• Performs administrative duties such as creating correspondence, memos, email and telephone calls.
• Interfaces with regulatory agency staff as required.
• Sets and checks in/out all change banks as necessary.
• Maintains check and comp signing authority according to policy.
• Mets with slot personnel and management daily.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.

Skills/ Requirements

• A High School Diploma or equivalent required.
• Experienced in Slot Operations.
• Supervisory experience preferred.
• Proficient in the use of personal computers Microsoft Office Suite Software and Enterprise specific programs.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.