Slot Shift Manager (Grave Shift) - Lincoln

About the role

The Slot Shift Manager oversees daily Slot operations, ensuring exceptional guest service, operational efficiency, regulatory compliance, and team performance. This role develops service standards, maximizes productivity, and supports profitability goals.

Responsibilities

• Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming
• Aid in developing and implementing customer service strategies for Slot Operations
• Process jackpots and manual hand-pays in accordance with internal controls and standard operating procedures
• Serve as a signatory on hand-paid jackpots as authorized by internal controls
• Maintain security and accountability for assigned keys, radios, handheld devices, and company equipment
• Identify and report unsafe conditions or practices that do not align with company safety standards
• Foster a professional, respectful, and team-oriented work environment
• Ensure adherence to attendance expectations, gaming regulations, departmental standards, and company policies
• Attend all required meetings and training sessions
• Support training, mentoring, and development of team members
• Perform additional duties as assigned

Qualifications & Experience

• Must be 21 years of age or older
• High school diploma, GED, or equivalent relevant experience
• Three (3) years of leadership experience within a guest service or customer service-focused environment, preferably in a high-volume casino or hospitality setting
• Strong organizational skills and attention to detail
• Excellent analytical, problem-solving, and decision-making abilities
• Demonstrated commitment to exceptional guest service and guest loyalty
• Proficiency in Microsoft Office Suite or related software
• Technical understanding of slot machines and associated gaming components
• Experience training, mentoring, and developing team members
• Ability to use mobile devices and touchscreen technology effectively
• Knowledge of player tracking systems and gaming industry operational standards

Core Competencies

• Forecasting and Cost Analysis
• Building and Developing Successful Teams
• Strategy and Problem Solving
• Consultative Communication
• Emotional Intelligence
• Relationship Building
• Goal Achievement

Work Environment & Physical Requirements

• Exposure to secondhand smoke and standard casino environment conditions
• Frequent standing, walking, and movement throughout the casino property
• Ability to lift up to 50 lbs. as needed
• Exposure to loud noise, safety hazards, and extended work hours
• Requires manual dexterity, coordination, and mobility to perform operational duties
• Ability to maintain concentration and make timely decisions in a fast-paced environment
• Frequent verbal and written communication with guests, team members, and leadership
• To see, distinguish colors, and hear clearly in an active casino setting

Schedule

Grave Shift (overnight)

Benefits

Comprehensive benefits package: Federal Employees Medical Coverage, Full Insurance Coverage, 401K with Day 1 Vesting & Company Match, Quarterly Incentive Program, Vacation, Holiday & Sick Days, Discounted Meal Program