Slot Shift Manager
Position Summary
The Slot Shift Manager is responsible for the overall operation of the Slot Department during assigned shifts. This position provides leadership, supervision, and support to Slot Supervisors, Slot Coordinators, Slot Attendants, and Slot Technicians while ensuring exceptional guest service, regulatory compliance, operational efficiency, and revenue optimization.
Essential Duties And Responsibilities
Leads slot department during assigned shifts to ensure efficient daily operations.
Assigns work duties and monitors slot department performance throughout the shift.
Provides coaching, mentoring, and guidance to slot team members.
Affords training of new slot team members.
Promotes teamwork and positive employee morale in the slot department.
Serves as acting supervisor in the absence of management when assigned.
Addresses slot employee concerns and reports significant issues to the General Manager.
Affords adequate staffing in the slot department throughout the shift.
Ensures slot department opens, operates, and closes according to established procedures.
Maintains workflow to maximize efficiency and productivity in the slot department.
Affords scheduling work assignments and break coverage in the slot department.
Maintains accurate records, logs, and required documentation in the slot department.
Ensures equipment is functioning properly and reports maintenance needs in the slot department.
Affords inventory control and supply ordering in the slot department as applicable.
Identifies operational improvements and recommends solutions in the slot department.
Provides exceptional guest service in accordance with casino service standards.
Maintains a professional appearance and positive attitude.
Ensures guests receive prompt, courteous, and accurate service.
Ensures compliance with all Tribal Gaming Commission, state, federal, and casino regulations.
Enforces departmental policies and procedures.
Maintains confidentiality of sensitive company and guest information.
Reports suspicious activity or policy violations immediately.
Promotes responsible gaming practices.
Maintains a safe working environment.
Ensures employees follow OSHA and casino safety procedures.
Responds appropriately to emergencies.
Reports accidents, injuries, and unsafe conditions.
Reports any vandalism, breakage to Security when necessary.
Affords assistance with employee performance documentation.
Completes required reports accurately and timely.
Communicates slot operational issues to incoming shifts.
Affords assistance with departmental goals and initiatives.
Provides day-to-day leadership and direction to employees during assigned shifts but may not have full authority to hire, terminate, discipline, or evaluate employees unless specifically delegated by management.
Qualifications
High school diploma or GED required.
Associate degree preferred.
Minimum of two (2) years of slot supervision experience.