Slot Shift Manager

Position Summary

Under the direct supervision of the Slot Operations Manager, responsible for the day-to-day slot operations on an assigned shift. Responsible for supervising, managing, and monitoring the overall slot area including all slot department team members for efficiency, guest service, adherence to all departmental, Tohono O’odham Gaming Enterprise (TOGE), Tohono O’odham Gaming Office (TOGO), and Arizona Department of Gaming (ADOG) policies, procedures, and directives, protecting all TOGE assets.

Essential Duties & Responsibilities

• Promotes positive guest relations, greets guests and creates a friendly atmosphere
• Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action
• Applies fair and consistent supervision and disciplinary practices
• Investigates and resolves guest complaints
• Plans and administers work schedules and assignments
• Issues appropriate disciplinary action according to TOGE and departmental policies
• Ensures compliance with all State and TOGE policies and procedures, including Internal Controls (ICs)
• Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in
• Ensures that team members work with security personnel and other casino staff as necessary
• Ensures compliance with guest service policies
• Ensures all evaluations for assigned team members are completed on time
• Makes recommendations for personnel actions, motivates team members to achieve peak productivity and performance
• Takes all precautions to protect TOGE assets
• Authorizes prize jackpots according to approved policies and completes required forms if necessary
• Supervises and assists area as needed
• Performs other duties as assigned

Job Requirements

• Minimum Qualifications:
• Education and Experience
• Knowledge, Abilities, Skills, And Certifications

High school diploma or GED plus six (6) years of experience in slot operations, three (3) of which must have been as a Slot Supervisor or above. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

• Working knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations
• Skills in professional management techniques
• Working knowledge of software and casino management systems
• Leadership and motivational skills
• Outgoing, energetic, and positive attitude
• Ability to work in a high risk, fast paced environment, follow detailed procedures and ensure accuracy in documentation and data
• Ability to resolve controversy, maintain a fair and objective position when dealing with team members and guests
• Ability to delegate duties appropriately
• Experience in supervisory techniques including personnel management
• Ability to analyze reports and be able to clearly present information
• Ability to exhibit judgment based on sound business practices and a realistic understanding of issues
• Ability to interact effectively with Tribal, State and National Regulatory Officials
• Ability to establish, administer and maintain staff training programs and records
• Ability to efficiently schedule, and utilize manpower needs, including scheduling for events, holidays, and other peak times
• Ability to write and implement departmental procedures as necessary
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to speak effectively before groups, guests or team members
• Ability to calculate figures and amounts such as addition, subtraction, multiplication, discounts, interest, commission’s proportions and percentages
• Ability to follow instructions and apply common sense understanding to carry out directions in written, oral or diagram form
• Ability to write reports and correspondences
• Ability to deal with problems involving guests, team members, and other internal department issues with a focus on resolving the issues in a fair and balanced method while protecting TOGE assets
• Skilled in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public
• Ability to demonstrate outstanding guest service at all times

Physical Demands While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds. Work Environment Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required; to include rotating shifts.