Slot Performance Technician (Day)

Overview

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Responsibilities

• The ability to explain games to guests and jackpot payouts – strong "floor presence" is necessary and ability to provide exceptional Guest Service.
• Maintain operation of slot machines at all times with minimal downtime.
• Constantly perform preventative maintenance on slot machines to ensure proper and optimum performance levels.
• Aid Slot Floor personnel when needed and requested by Slot Shift Managers and/or Assistant Slot Managers.
• Perform software conversions and slot machine moves as directed by the Slot Technical Manager.
• Expert slot repair skills (ability to complete all PM's, diagnose and repair 100% of all issues).
• Expert maintenance skills for Machine Locks (Slots/Kiosks/Cans), Slot Machines, and all types of Slot Machines.
• Expert assistance with guest issues and questions.
• Expert slot system skills.
• Strong Team Work (within all of Slots and other departments) and Leadership Skills.
• Expert in trouble shooting all slot cabinet types.
• Able to RAM clear all machines.
• Verify HASH (NV Gaming approval) for game themes.
• In depth understanding of player tracking systems.
• All slot machines must be available at all times for guest play with the exception of: Scheduled machine conversions / repairs, machine caps for known guests as authorized by the slot shift manager, out of service games awaiting parts.

Qualifications

• Must be at least 21 years of age.
• Nevada Gaming Registration Required.
• Nevada Alcohol Awareness Card Required.
• Minimum (3) years Slot Repair experience in a casino environment.
• Mechanical/electronic aptitude preferred.
• Knowledge of basic math is required.
• Exceptional troubleshooting skills.
• Knowledge of slot systems and proficient in use of computers.
• MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors.