Slot Marketing Representative - MGM National Harbor

National Harbor, Maryland The SHOW Comes Alive At MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. The Job As a Slot Marketing Representative, you will be responsible for assisting guests at the Players Club desk or other assigned area with all aspects of their account and to enroll new guests in the loyalty program while providing excellent guest service. The Schedule Swing shift schedule with schedule times that fall between 3:30pm to 12:15am and/or 5:30pm to 2:15am The Day-to-day Assist players with all requests in a professional and timely manner; answer questions and address problemsExplain the loyalty program in detail and redeems guests’ points for express compsEvaluate members’ status and issue complimentary amenities based on established Company guidelinesUtilize all aspects of the Player Tracking System; input player information into the database system and issue loyalty program cardsProtect the confidentiality of all company files and document under immediate controlCommunicate new ideas to upper management in order to improve productivityResolve guest complaints within scope of authority and otherwise refer the matter to management; notify supervisor of all unusual events, circumstances, missing items, or alleged theft The Ideal Candidate Must be at least 18 years of ageMust have a high school diploma or GEDPrior relevant experience within a face-to-face guest service position (preferred) The Perks & Benefits Internal mobility – Promotional opportunities for growthHealth & Income Protection benefits (for eligible employees)Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Free meals in our employee dining roomFree parking on and off shiftHealthcare, financial, and time off benefitsProfessional and personal development through programs and networking opportunities as well as volunteer opportunities in the community View Job Description https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14608 Pay Rate The rate for this role is: $19.10 This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire. Pay will not be below any applicable minimum wage. Should overtime be worked, employees are paid overtime pay in accordance with state requirements. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. Are you ready to JOIN THE SHOW? Apply today!