Slot Lead (Internal & GRIC Members Only)

Closing Date: August 21st, 2026 at 4:00 PM

Pay

$16.00 per hour

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests at all times.
• Exhibits Guest Service First behavior at all times.
• Enforces and ensures compliance with all policies and procedures.
• Facilitates a smooth Slot floor operation and promotes positive guest relations.
• Responsible for updating the Slot management with team members development and areas of improvement.
• Responsible for communicating with the Slot management of any weaknesses or challenges the shift might be experiencing.
• Assumes job duties and responsibilities of shift manager during absences or when assigned.
• Maintains all related paperwork including but not limited to employee files, and break/tip sheets.
• Responsible for proper training and evaluations of all new and current employees.
• Performs other projects and duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Experienced in Slot Operations preferred.
• Supervisory experience preferred.
• Ability to perform the GILA WAY: Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.