SLOT GUEST SERVICE AMBASSADOR: PART-TIME

About the Role

Responsible for providing friendly and efficient service to internal and external guests. Perform responsibilities in accordance with all Company standards, policies, and procedures while redefining hospitality at Graton Resort & Casino.

Responsibilities

• Process slot jackpots, hand pays, and credit payouts in accordance with approved internal controls, regulatory requirements, and company procedures.
• Verify guest identification, tax documentation, and required signatures using electronic tablets and kiosks.
• Accurately complete electronic and manual documentation related to payouts, machine verification, and guest transactions.
• Respond to slot machine malfunctions, errors, or guest concerns and coordinate with Slot Technicians, Security, and Supervisory staff as required.
• Safely transport cash payouts, vouchers, or documentation while maintaining strict confidentiality and asset protection.
• Maintain awareness of slot floor activity and proactively assist guests.
• Communicate effectively with supervisors, Security, and other departments.
• Handle guest opportunities in a positive and professional manner.
• Keep work areas neat, clean, and safe.
• Understand and explain the Rewards Card Program to guests, including issuing, reprinting, and enrolling new members.
• Promote and recruit new Rewards Club sign-ups, obtaining a minimum of five (5) new floor sign-ups per week.
• Stay updated on all upcoming events and promotions.
• Properly implement all Title 31 procedures and observe and safeguard assets of the Company.

Skills

• Clear, friendly, and positive communication with internal and external guests.
• Ability to inform shift management of guest needs requiring special accommodation.