Slot Attendant/Supervisor - FT

We’re changing entertainment. Join us and be part of an exciting, fast-paced industry where you’ll work with a diverse team passionate about creating fun experiences for others. At PENN Entertainment, we support your career growth and offer a competitive Total Rewards package focused on your well-being.

Benefits

• Day-one medical, dental, and vision coverage
• 401(k) matching
• Annual performance bonus
• Paid time off that increases with tenure
• Wellness programs for financial, physical, and mental well-being
• Uber benefit for nearby metro stops
• Recognition programs with cash rewards and gift cards
• Tuition reimbursement
• Lindenwood University discounts
• Diversity scholarship for team members’ children

Slot Attendant

Schedule: 2:00 PM – 10:30 PM

Pay: $9.25 per hour + tips (average $19–$21 per hour in tips)

• Adhere to all departmental and property policies and guest service standards
• Provide cash handling services to casino patrons
• Pay and verify jackpots on slot machines according to established procedures
• Promote the Players Club card program, explaining benefits to customers
• Communicate customer service issues to key personnel
• Handle assigned casino funds and manage fund exchanges
• Perform customer booth transactions
• Assist in training new personnel
• Monitor work areas to ensure cleanliness and address customer requests
• Assist patrons with general casino questions

Slot Supervisor

Schedule: 2:00 PM – 10:30 PM

Pay: $19.50 per hour

• Supervise staff and manage daily operations during assigned shift in the Slots department
• Enthusiastically support and promote superior customer service in line with company standards
• Ensure customer service standards are met and address issues as they arise
• Maintain efficiency of slot machines and related gaming equipment
• Provide authorizing/verifying signatures for jackpot payments per established procedures
• Handle customer concerns and make final decisions on service recovery
• Maintain and process all Slots department paperwork, logs, schedules, and communications

Requirements

• High school diploma or equivalent preferred
• Excellent customer service and interpersonal skills
• Strong written and verbal communication skills; fluency in English
• Ability to maintain confidentiality and professionalism
• Basic math and cash handling skills, including counting money and making change
• High energy and proactive approach to resolving issues
• Ability to collaborate and communicate effectively across all organizational levels
• Willingness to work any shift or hours as needed