SLOT ASSISTANT SHIFT MANAGER

Position Summary The Slot Assistant Shift Manager must assist in making decisions which affects the department, and has an effect on gaming revenue, guest service and Team Member relations. This position provides guidance, counseling, and support to subordinate Team Members, as well as promotes compliance with all applicable rules and regulations. Essential Functions Responsible for practicing, supporting and promoting Graton Resort & Casino's Company-wide culture and demonstrating Graton Resort & Casino's Service Standards at all times. Supervise, instruct, and evaluate slot service personnel in the proper performance of job duties. Respond to and resolve guest disputes and complaints. Perform minor repairs to gaming devices, including but not limited to cleaning jams, resetting machines, and verifying jackpots. Accurately complete written department forms and records detailing payment of jackpots, cash/coin transactions, machine malfunctions, etc. in a timely manner. Investigate and resolve discrepancies. Prepare and implement work schedule in response to business demands. Maintain secure key controls at all times. Develop, apply and maintain a friendly, courteous rapport with guests and Team Members. Effectively communicate by two-way radio.