Slinical Program Supervisor - SMI

About the role

Join Valle del Sol in our commitment to providing quality, culturally sensitive integrated primary care and behavioral health services to adults, children, and adolescents in need.

Responsibilities

• Provide clinical, operational, and administrative leadership for assigned behavioral health programs and multidisciplinary teams.
• Ensure delivery of high-quality, evidence-based, trauma-informed, recovery-oriented, and culturally responsive services.
• Support complex case consultation, risk management, crisis response, and clinical decision-making.
• Monitor service delivery practices and patient outcomes to ensure compliance with organizational, payer, and regulatory requirements.
• Partner with Clinical Team Leads and staff to support clinical excellence and patient-centered care.
• May provide direct clinical services as clinically indicated and/or per program needs.
• Directly supervise assigned clinical and behavioral health staff, including therapists, clinicians, care coordinators, case managers, peer support staff, and interns.
• Establish performance expectations and monitor productivity, quality, engagement, and professional development goals.
• Ensure required supervision is provided and documented in accordance with organizational and regulatory requirements.
• Support employee retention, succession planning, licensure progression, and leadership development.
• Foster a positive, accountable, and psychologically safe work environment.
• Monitor staffing levels, patient access, service capacity, productivity, and operational performance.
• Achieve adequate clinical coverage and continuity of care during staff absences and transitions.
• Support implementation of organizational initiatives, policies, workflows, and process improvements.
• Analyze program performance metrics and identify opportunities for operational improvement.
• Aid in budget planning, resource allocation, and workforce planning activities.
• Develop and maintain collaborative relationships with healthcare providers, schools, community agencies, health plans, and other stakeholders.
• Support integrated care and multidisciplinary collaboration across service lines.
• Participate in community meetings, committees, and partnership activities.
• Promote continuity of care and service integration across programs and levels of care.
• Represent Valle del Sol professionally within the community and behavioral health system.
• Maintain all required licensure, certifications, credentialing, and continuing education requirements.
• Participate in leadership development, training, committee work, and organizational initiatives.
• Demonstrate professional conduct consistent with Valle del Sol's mission, values, Emotional Quotients, and Code of Ethics.
• Promote a culture of safety, accountability, innovation, and continuous improvement.
• Perform other duties as assigned.

Qualifications

• Education: Master's degree in Counseling, Marriage and Family Therapy, Social Work, Addiction Counseling, or a related behavioral health field from an accredited institution. Additional coursework or training in leadership, supervision, healthcare administration, quality improvement, integrated care, or organizational development preferred.
• Experience: Minimum five (5) years of applied clinical experience at the licensure level. Minimum one (1) year of leadership, supervisory, team lead, or program coordination experience. Experience providing behavioral health services within a community behavioral health setting preferred. Previous supervisory experience managing multidisciplinary teams, experience in assigned specialty populations or service lines, and experience with AHCCCS, accreditation standards, and quality improvement initiatives preferred.
• Licensure/Certification: Active Independent-Level License (LPC, LCSW, LMFT, or LIAC) in good standing with the Arizona Board of Behavioral Health Examiners. Behavioral Health Professional (BHP) eligibility and credentialing. BLS certification, or ability to obtain within five (5) days of start date. Arizona Level I Fingerprint Clearance Card, or ability to obtain within five (5) days of start date. Specialized certifications in trauma-informed care, integrated care, DBT, EMDR, PCIT, quality improvement, leadership, or evidence-based treatment practices preferred.
• Knowledge: Knowledge of behavioral health regulations, accreditation standards, payer requirements, and community behavioral health systems. Knowledge of evidence-based treatment practices, trauma-informed care, recovery-oriented services, and integrated care models. Knowledge of clinical supervision, workforce development, performance management, and employee engagement practices. Knowledge of quality improvement, risk management, utilization management, and compliance monitoring processes. Strong clinical assessment, diagnostic formulation, treatment planning, and case consultation skills. Ability to provide clinical leadership, guidance, and support for complex behavioral health cases and service delivery challenges. Ability to supervise, coach, mentor, and develop multidisciplinary staff. Ability to establish performance expectations, provide feedback, and address performance concerns effectively. Ability to analyze operational, quality, productivity, and workforce data to support decision-making and continuous improvement. Ability to manage multiple priorities while balancing patient care, staff needs, operational goals, and regulatory requirements. Strong leadership, conflict resolution, change management, and problem-solving skills. Strong verbal, written, presentation, and interpersonal communication skills. Ability to build collaborative relationships with patients, staff, community partners, schools, healthcare providers, and other stakeholders. Ability to lead multidisciplinary teams and foster a culture of accountability, psychological safety, and continuous learning. Ability to maintain accurate documentation and ensure compliance with organizational, payer, accreditation, and regulatory requirements. Ability to provide culturally responsive, trauma-informed, recovery-oriented, and patient-centered leadership.