Slimetender

About the role

Sloomoo Inc. is an interactive experience based on slime and all things satisfying. Founded in late 2019, the mission is to deliver joy. The environment is designed for hands-on play, supporting mental fitness through partnerships with organizations like the Goldie Hawn Foundation's MindUP program.

Responsibilities

• Warmly welcome guests, offering an overview of activities, safety guidelines, and events, ensuring a seamless entry to an unforgettable experience.
• Efficiently process admissions and manage reservations, maintaining a keen eye on room capacity and guest flow to ensure everyone has a great time.
• Take charge of attractions, from slime-making workshops to interactive games and photo ops, bringing energy, enthusiasm, and a personal touch to each interaction.
• Oversee the operation of each experience according to our high standards, ensuring policies and procedures are followed to provide a safe, efficient, and fun environment.
• Scan and redeem tickets, ensuring a smooth transition for guests through various experiences while keeping an accurate count for room capacity.
• Adhere to scripts and spiels for each station (all created to deliver joy and immerse guests in the Sloomoo world) to provide a consistent and high-quality guest experience, ensuring all interactions align with our brand standards.
• Conduct occasional maintenance and cleaning of props and attractions, ensuring they meet design specifications and reporting any issues to management promptly.
• Maintain cleanliness at all stations by picking up slime off the floor, cleaning the vats, and ensuring the glass on Slingshot and other areas is cleaned throughout shifts, contributing to a safe and inviting environment.
• Uphold the Sloomoo brand integrity both within the experience space and in all external interactions, always serving as a brand ambassador.
• Ensure safety is always prioritized, addressing, and logging any damages or repair needs, and conveying guest feedback and concerns to management.
• Support your team members, contributing to a collaborative, positive working environment where everyone can thrive.

Qualifications

• A high school diploma or equivalent; further education in hospitality, tourism, or a related field is a plus.
• Previous experience in customer service or hospitality, with a flair for creating memorable guest experiences.
• Exceptional communication skills, a friendly demeanor, and the ability to engage with a diverse range of guests.
• A proactive problem-solver with a positive attitude, able to handle situations with professionalism.
• Flexible availability, including weekends, evenings, and holidays, ready to bring joy to our guests whenever needed.
• A team player who is also capable of working independently, with a genuine passion for fun, creativity, and the Sloomoo brand.