Sleep Therapy- CSR

Responsibilities

• Process all orders accurately and timely, ensuring proper paperwork is completed and entered into the system for billing upon delivery or as allowed by governing guidelines.
• Handle inbound and outbound phone calls professionally, prioritizing responses and documenting interactions in the patient account software.
• Monitor and process faxes and other order/referral sources, entering details into the software and ensuring appropriate follow-up.
• Coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with staff and patients.
• Facilitate collection of patient balances, manage payment plans, and ensure desirable collection results for the branch.
• Contribute to operational, financial, and cultural performance goals for the assigned branch location(s).
• Maintain compliance with company policies, medical billing practices, insurance requirements, and documentation standards.
• Develop and maintain knowledge of company products, services, regulatory requirements, and accreditation standards.
• Ensure high service satisfaction for patients and referral sources while maintaining strong working relationships with staff.
• Maintain physical control and proper care of company assets, tracking movements in the software.
• Interact professionally with employees, patients, referral sources, and vendors, maintaining a professional appearance.
• Perform other duties as assigned by management.

Requirements

• High school diploma or equivalent.

Preferred Skills

• Customer service experience.
• Healthcare or medical billing experience.
• Knowledge of medical billing practices, insurance requirements, and reimbursement.
• Commitment to service excellence and superior performance.
• Strong verbal and written communication skills, with proper phone and email etiquette.
• Ability to manage time effectively, multi-task, and meet deadlines.
• Organized and structured approach to responsibilities.
• Professional behavior and appearance.
• Strong interpersonal skills, respectful and polite in all interactions.
• Ability to physically lift, carry, and move equipment.
• Proficiency in technology and software.

Schedule

Monday through Friday, 8:00 a.m. – 5:00 p.m., with on-call rotations as assigned.