Sleep Lab-Coordinator Scheduler

Job Summary

Serves as the primary point of contact for Sleep appointment scheduling for new and existing patients. Coordinators may schedule for practices, hospital, and ancillary services across the health system, relay patient concerns, medication refill requests, and create and send messages to clinical staff, providers, or office staff per protocol via Power Chart Ambulatory. They also assist patients by providing basic practice information or following up on referrals, consistently delivering high‑quality customer service to patients, the community, businesses, and practices.

Responsibilities

• Serve as the primary contact for scheduling sleep appointments for new and existing patients.
• Schedule appointments for practices, the hospital, and ancillary services throughout the health system.
• Relay patient concerns and medication refill requests, and create/send messages to clinical staff, providers, or office staff via Power Chart Ambulatory accurately and timely.
• Provide basic information about the practice to patients and follow up on referrals.
• Deliver high‑quality customer service to patients, the community, businesses, and practices.
• Listen to complex situations, prioritize patient needs, and research requests thoroughly to ensure accuracy and optimal patient care.
• Remain calm in stressful situations.
• Enter patient demographics, verify insurance information, review HIPAA details, check previous appointment history, schedule appointments, and send messages in Power Chart Ambulatory with meticulous attention.
• Coordinate with internal teams regarding insurance authorizations.
• Process medical record requests and maintain accurate documentation.

Requirements

• High School Graduate or GED.
• At least one year of relevant experience.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Well‑being support, including free counseling and referral services.
• Paid time off, paid family leave, long‑ and short‑term disability, and various leaves of absence.
• 401(k) plan with a 100 % match on 3 % to 9 % of pay (based on years of service).
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial‑wellbeing counseling.
• Education support through tuition assistance, student‑loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity‑theft protection, and consumer discounts.
• Eligibility for benefits may vary by location and position.

About Mission Hospital

Mission Hospital, a member of Mission Health and an operating division of HCA Healthcare, is located in Asheville, North Carolina. It serves as the regional tertiary and quaternary care center for Western North Carolina and the surrounding region. The 853‑bed facility is the area’s only trauma center, comprehensive stroke center, Level III neonatal intensive care unit, and includes the only children’s hospital in Western North Carolina. Mission Hospital is Magnet® designated for nursing excellence. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute multiple times and has invested billions in charitable care and uncompensated services.