SLED Solution Engineer South

About the role

The Role at Lumen is dedicated to providing high-speed internet and telecommunications services to businesses and consumers across the globe. We are seeking an experienced IT Support Specialist to join our team.

Responsibilities

• Provide technical support to customers via phone, email, and remote access.
• Diagnose and resolve complex hardware and software issues.
• Document and track customer service interactions and issue resolutions.
• Collaborate with cross-functional teams to ensure seamless service delivery.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 3 years of IT support experience.
• Strong problem-solving skills and ability to work independently.
• Proficiency in Windows and Linux operating systems.
• Experience with network troubleshooting tools and diagnostic software.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Knowledge of common IT support software and tools.

Skills

• Technical proficiency in networking and cybersecurity.
• Experience with ticketing systems and CRM software.
• Strong analytical and troubleshooting abilities.

Benefits

Lumen offers a comprehensive benefits package that includes:

• Competitive salary and performance-based bonuses.
• Flexible work schedule and remote work options.
• Health, dental, and vision insurance.
• 401(k) savings plan with company match.
• Employee wellness programs and gym reimbursement.
• Professional development opportunities and training programs.

Pay

Salary range for this position is $60,000 - $80,000 annually, depending on experience and qualifications.

Schedule

This role is full-time and requires a flexible schedule to meet customer needs.