Skycap
Metropolis Technologies · Pittsburgh, PA · 3 wk ago
On-siteOTHRFull-time
We need to output HTML fragment with sections: h3 headings for sections present. No job title heading. No Job ID. Remove boilerplate like EEO, legal, etc. Keep substantive info.
We need sections: Overview (maybe "About the role"? The overview is description of company; could be "About the role" or "Overview". The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use "About the role" for overview. Then "Responsibilities". Then "Qualifications". Possibly "Skills" if there are skill statements. There's also "Physical Requirements / Work Environment". Could be part of Qualifications or separate? The instruction: include a section ONLY when posting has real, specific content. We have physical requirements details; could be under "Qualifications" or maybe a separate "Physical Requirements". But they didn't list that as example heading; but we can still use h3 for any section heading? They said use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use "About the role" for overview. Then "Responsibilities". Then "Qualifications". Possibly "Skills" if there are skill statements. There's also "Physical Requirements / Work Environment". Could be part of Qualifications or separate? The instruction: include a section ONLY when posting has real, specific content. We have physical requirements details; could be under "Qualifications" or maybe a separate "Physical Requirements". But they didn't list that as example heading; but we can still use h3 for any section heading? They said use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests those are typical but not exclusive? Probably we should stick to those headings; if content doesn't fit, we could incorporate into Qualifications or Requirements. There's no "Requirements" section separate from Qualifications; we have "Required Qualifications". So we can use "Qualifications" for that. Physical requirements could be part of Qualifications.
We also have "Skills" maybe from communication skills etc. Could put under Skills.
We have no explicit Pay, Schedule, Benefits. There's mention of shifts start early morning, 1st and 2nd shifts only, weekends/holidays. That's schedule info. So we can create a Schedule section with that info. Also mention Paid Training (under Responsibilities? maybe under Qualifications). Benefits not mentioned. Pay not mentioned. So we omit Pay and Benefits.
We need to preserve all substantive info. Let's extract.
Overview: "Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient."
Responsibilities: Many bullet-like sentences. We need to put into - . Let's gather responsibilities:
- This position is located outside, on the curb, checking in passengers for their flights and also requires airline compliance training to be completed in a timely manner.
- This position does require the ability and availability to work weekends and holidays. (duplicate)
- Must have the ability and availability to work weekends and holidays, open availability is preferred
- Must be able to work outside in various weather conditions
- Must be able to complete airline compliance training within company-given timeframe
- Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only
- Previous 1-2+ years of Customer Service experience is preferred - Paid Training
- This position is located on Airport property.
- The Skycap will warmly greet passengers who are arriving for a flight and will assess each passenger’s travel needs.
- Responsibilities of all skycaps include, assisting passengers with their luggage, checking-in and issuing boarding passes, and collecting baggage fees.
- A Skycap's responsibilities include handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards.
- Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights for an airline at curbside.
- Skycaps will also provide general information to passengers about locations/directions and flight information; Skycaps are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services.
- Skycaps are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners.
- They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment
- Immediately and warmly greet Guests as they approach the desk.
- Assist guest with check-in of luggage to appropriate airlines.
- Verify the guest flight itinerary and number of bags being checked.
- Input guest information for those who have not previously enrolled in the process.
- Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
- Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
- Appropriately tag guest luggage with destination tags.
- Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
- Must possess excellent verbal and written communication skills.
- Maintain a positive, friendly and professional manner at all times
- Organize and stock the Skycap desk.
- Uphold clients guest service guidelines and values.
- Need to be able to manage payments (credit card) received from guests
- The ability to manage simple addition.
We should deduplicate similar lines (like weekend/holiday appears twice). Keep one.
Qualifications: Required Qualifications list:
- Ability to work in the early morning rotation
- At least 6 months experience in a face-to-face guest service position preferred
- Data Entry and/or computer experience preferred
- Ability to communicate clearly with guests and clients
- Ability to work in outside weather conditions required
- Knowledge of the airline or travel industry preferred
- Must be eligible to work in the United States.
- Must successfully pass the pre-employment criminal background screening.
- Must pass pre-employment Drug Testing process.
Also Physical Requirements / Work Environment details:
- Follow company appearance guidelines
- Ability to lift up to 70 lbs.
- Must be able to push luggage cages both empty (approximately 100 lbs) and full.
- Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).
- Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.
- Standing: 100%. Must be able to stand for up to eight (8) hours at a time.
- Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.
- Will occasionally (11-33%) be required to bend, squat, and kneel.
- Walking: 50%
- Appearance Guidelines ... (dress, grooming, etc.)
- Additional requirements as specified by management
- While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees.
- The employee is frequently required to sit; reach with hands and arms; stand; walk.
- The employee is also frequently required to climb, balance, stoop, kneel, and crouch.
- In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis.
- The employee must be able to lift and move up to 75 pounds regularly.
- The employee must be able to move in a relatively quick manner.
- Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
We can incorporate these into Qualifications or maybe a separate "Physical Requirements". Since they didn't list that heading, but we could still use h3 for "Physical Requirements". The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not exclusive. So we can add Physical Requirements as a heading if we want. But they said "Prefer a few substantive sections over many thin ones." So maybe combine physical requirements into Qualifications.
Skills: we have communication skills, ability to manage payments, simple addition, data entry/computer experience, etc. Could be a Skills section.
We need to avoid filler like "commensurate with experience". Not present.
We must not include boilerplate EEO etc. Remove those paragraphs.
Also remove duplicated lines, navigation, cookie, legal, etc. The final part includes location US-PA-PITTSBURGH. Should we keep location? It's substantive info. Could be included in a short paragraph maybe under Overview or as a separate line. Not a heading. We'll include location as a short p after overview maybe.
We must output only HTML fragment.
Let's structure:
About the role
Overview text...
Location: US-PA-PITTSBURGH
Responsibilities
- ...
...
Qualifications
- ...
...
Maybe also Skills
for communication, payment handling, basic math, data entry.
But we already have many skill-like items in Qualifications. Could combine.
Given instruction to prefer few substantive sections, we could have About the role, Responsibilities, Qualifications (which includes skills, physical requirements). That's three sections.
Let's craft Qualifications list merging required qualifications and physical requirements.
We need to ensure we don't lose any info.
Let's list Qualifications items:
- Ability to work in the early morning rotation
- At least 6 months experience in a face-to-face guest service position preferred
- Data Entry and/or computer experience preferred
- Ability to communicate clearly with guests and clients
- Ability to work in outside weather conditions required
- Knowledge of the airline or travel industry preferred
- Must be eligible to work in the United States.
- Must successfully pass the pre-employment criminal background screening.
- Must pass pre-employment Drug Testing process.
- Follow company appearance guidelines
- Ability to lift up to 70 lbs.
- Must be able to push luggage cages both empty (approximately 100 lbs) and full.
- Work outdoors 100% of the time in all weather conditions (rain, humid, allergy-related, etc.)
- Subject to continued vehicle noise including horns, conversations, and large group noise.
- Must be able to stand for up to eight (8) hours at a time.
- Regularly required to lift, carry, reach, push, and pull up to 75 lbs.
- Occasionally (11-33%) required to bend, squat, and kneel.
- Walking: 50% of time.
- Appearance guidelines: professional business-like image; men must be clean-shaven except for fully-grown mustache, beard, or goatee; no visible tattoos or body piercings; tattoos must be covered by uniform or other means; clean & well-maintained approved uniforms required.
- Additional requirements as specified by management.
- Regularly required to use hands and fingers and to communicate with customers and fellow employees.
- Frequently required to sit; reach with hands and arms; stand; walk.
- Frequently required to climb, balance, stoop, kneel, and crouch.
- Frequently required to twist, turn, stretch, and bend.
- Must be able to lift and move up to 75 pounds regularly.
- Must be able to move in a relatively quick manner.
- Specific vision abilities: close vision, peripheral vision, ability to adjust focus.
We also have "Paid Training" mentioned under Responsibilities? Actually "Previous 1-2+ years of Customer Service experience is preferred - Paid Training". That's a note that paid training is provided. Could be a benefit but not explicit benefit; we could mention in Responsibilities or Qualifications. Since it's about training provided, we could add a note under Responsibilities: "Paid training provided." Or under Qualifications. Let's add a bullet in Responsibilities:
- . Let's gather responsibilities:
- This position is located outside, on the curb, checking in passengers for their flights and also requires airline compliance training to be completed in a timely manner.
- This position does require the ability and availability to work weekends and holidays. (duplicate)
- Must have the ability and availability to work weekends and holidays, open availability is preferred
- Must be able to work outside in various weather conditions
- Must be able to complete airline compliance training within company-given timeframe
- Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only
- Previous 1-2+ years of Customer Service experience is preferred - Paid Training
- This position is located on Airport property.
- The Skycap will warmly greet passengers who are arriving for a flight and will assess each passenger’s travel needs.
- Responsibilities of all skycaps include, assisting passengers with their luggage, checking-in and issuing boarding passes, and collecting baggage fees.
- A Skycap's responsibilities include handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards.
- Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights for an airline at curbside.
- Skycaps will also provide general information to passengers about locations/directions and flight information; Skycaps are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services.
- Skycaps are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners.
- They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment
- Immediately and warmly greet Guests as they approach the desk.
- Assist guest with check-in of luggage to appropriate airlines.
- Verify the guest flight itinerary and number of bags being checked.
- Input guest information for those who have not previously enrolled in the process.
- Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
- Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
- Appropriately tag guest luggage with destination tags.
- Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
- Must possess excellent verbal and written communication skills.
- Maintain a positive, friendly and professional manner at all times
- Organize and stock the Skycap desk.
- Uphold clients guest service guidelines and values.
- Need to be able to manage payments (credit card) received from guests
- The ability to manage simple addition.
We should deduplicate similar lines (like weekend/holiday appears twice). Keep one.
Qualifications: Required Qualifications list:
- Ability to work in the early morning rotation
- At least 6 months experience in a face-to-face guest service position preferred
- Data Entry and/or computer experience preferred
- Ability to communicate clearly with guests and clients
- Ability to work in outside weather conditions required
- Knowledge of the airline or travel industry preferred
- Must be eligible to work in the United States.
- Must successfully pass the pre-employment criminal background screening.
- Must pass pre-employment Drug Testing process.
Also Physical Requirements / Work Environment details:
- Follow company appearance guidelines
- Ability to lift up to 70 lbs.
- Must be able to push luggage cages both empty (approximately 100 lbs) and full.
- Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).
- Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.
- Standing: 100%. Must be able to stand for up to eight (8) hours at a time.
- Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.
- Will occasionally (11-33%) be required to bend, squat, and kneel.
- Walking: 50%
- Appearance Guidelines ... (dress, grooming, etc.)
- Additional requirements as specified by management
- While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees.
- The employee is frequently required to sit; reach with hands and arms; stand; walk.
- The employee is also frequently required to climb, balance, stoop, kneel, and crouch.
- In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis.
- The employee must be able to lift and move up to 75 pounds regularly.
- The employee must be able to move in a relatively quick manner.
- Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
We can incorporate these into Qualifications or maybe a separate "Physical Requirements". Since they didn't list that heading, but we could still use h3 for "Physical Requirements". The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not exclusive. So we can add Physical Requirements as a heading if we want. But they said "Prefer a few substantive sections over many thin ones." So maybe combine physical requirements into Qualifications. Skills: we have communication skills, ability to manage payments, simple addition, data entry/computer experience, etc. Could be a Skills section. We need to avoid filler like "commensurate with experience". Not present. We must not include boilerplate EEO etc. Remove those paragraphs. Also remove duplicated lines, navigation, cookie, legal, etc. The final part includes location US-PA-PITTSBURGH. Should we keep location? It's substantive info. Could be included in a short paragraph maybe under Overview or as a separate line. Not a heading. We'll include location as a short p after overview maybe. We must output only HTML fragment. Let's structure:
About the role
Overview text...
Location: US-PA-PITTSBURGH
Responsibilities
- ... ...
Qualifications
- ... ...
Skills
for communication, payment handling, basic math, data entry. But we already have many skill-like items in Qualifications. Could combine. Given instruction to prefer few substantive sections, we could have About the role, Responsibilities, Qualifications (which includes skills, physical requirements). That's three sections. Let's craft Qualifications list merging required qualifications and physical requirements. We need to ensure we don't lose any info. Let's list Qualifications items: - Ability to work in the early morning rotation - At least 6 months experience in a face-to-face guest service position preferred - Data Entry and/or computer experience preferred - Ability to communicate clearly with guests and clients - Ability to work in outside weather conditions required - Knowledge of the airline or travel industry preferred - Must be eligible to work in the United States. - Must successfully pass the pre-employment criminal background screening. - Must pass pre-employment Drug Testing process. - Follow company appearance guidelines - Ability to lift up to 70 lbs. - Must be able to push luggage cages both empty (approximately 100 lbs) and full. - Work outdoors 100% of the time in all weather conditions (rain, humid, allergy-related, etc.) - Subject to continued vehicle noise including horns, conversations, and large group noise. - Must be able to stand for up to eight (8) hours at a time. - Regularly required to lift, carry, reach, push, and pull up to 75 lbs. - Occasionally (11-33%) required to bend, squat, and kneel. - Walking: 50% of time. - Appearance guidelines: professional business-like image; men must be clean-shaven except for fully-grown mustache, beard, or goatee; no visible tattoos or body piercings; tattoos must be covered by uniform or other means; clean & well-maintained approved uniforms required. - Additional requirements as specified by management. - Regularly required to use hands and fingers and to communicate with customers and fellow employees. - Frequently required to sit; reach with hands and arms; stand; walk. - Frequently required to climb, balance, stoop, kneel, and crouch. - Frequently required to twist, turn, stretch, and bend. - Must be able to lift and move up to 75 pounds regularly. - Must be able to move in a relatively quick manner. - Specific vision abilities: close vision, peripheral vision, ability to adjust focus. We also have "Paid Training" mentioned under Responsibilities? Actually "Previous 1-2+ years of Customer Service experience is preferred - Paid Training". That's a note that paid training is provided. Could be a benefit but not explicit benefit; we could mention in Responsibilities or Qualifications. Since it's about training provided, we could add a note under Responsibilities: "Paid training provided." Or under Qualifications. Let's add a bullet in Responsibilities: