Skycap

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• Check in passengers for flights and complete airline compliance training in a timely manner.
• Work weekends and holidays; open availability preferred.
• Ability to work outside in various weather conditions.
• Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only.
• Previous 1‑2+ years of customer service experience preferred (paid training provided).
• Located on airport property; warmly greet passengers arriving for a flight and assess travel needs.
• Assist passengers with luggage, check‑in, issuing boarding passes, and collecting baggage fees.
• Handle and secure luggage according to TSA standards.
• Issue boarding passes and tag bags for departing flights.
• Provide general information to passengers about locations/directions and flight information.
• Maintain a high level of customer service for airline clients.
• Stay familiar with Safety, Security & Dangerous Goods and HAZMAT procedures through annual training.
• Maintain a positive, friendly attitude in a fast‑paced, high‑volume guest service environment.
• Immediately and warmly greet guests as they approach the desk.
• Assist guest with check‑in of luggage to appropriate airlines.
• Verify guest flight itinerary and number of bags being checked.
• Input guest information for those not previously enrolled in the process.
• Process check‑in of guests’ bags, including charging credit card per airline requirements.
• Weigh guests’ bags to verify appropriate weight and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide boarding pass, luggage claim tickets, and receipt (if applicable) before guests leave the desk.
• Possess excellent verbal and written communication skills.
• Maintain a positive, friendly, and professional manner at all times.
• Organize and stock the Skycap desk.
• Uphold clients’ guest service guidelines and values.
• Manage payments (credit card) received from guests.
• Ability to manage simple addition.

Qualifications

• Ability to work in the early morning rotation.
• At least 6 months experience in a face‑to‑face guest service position preferred.
• Data entry and/or computer experience preferred.
• Ability to communicate clearly with guests and clients.
• Ability to work in outside weather conditions required.
• Knowledge of the airline or travel industry preferred.
• Must be eligible to work in the United States.
• Must successfully pass the pre‑employment criminal background screening.
• Must pass pre‑employment drug testing process.
• Ability to lift up to 70 lbs.
• Ability to push luggage cages both empty (~100 lbs) and full.
• Work outdoors 100% of the time in all temperatures and weather conditions.
• Noise environment includes continued vehicle horns, multiple conversations, and large group noise.
• Standing required 100%; must be able to stand for up to eight (8) hours at a time.
• Regularly lift, carry, reach, push, and pull up to 75 lbs.
• Occasionally (11‑33%) required to bend, squat, and kneel.
• Walking required 50% of the time.
• Maintain a professional business‑like image; dress, grooming, and personal hygiene appropriate to the work situation.
• With the exception of a fully‑grown mustache, beard, or goatee, all men must be clean shaven.
• No visible tattoos or body piercings allowed; tattoos must be covered by uniform or other means agreed upon by management.
• Clean and well‑maintained approved uniforms must be worn on shift.
• Additional requirements as specified by management.
• While performing duties, regularly use hands and fingers and communicate with customers and fellow employees.
• Frequently required to sit; reach with hands and arms; stand; walk.
• Frequently required to climb, balance, stoop, kneel, and crouch.
• Frequently required to twist, turn, stretch, and bend.
• Must be able to lift and move up to 75 pounds regularly.
• Must be able to move in a relatively quick manner.
• Specific vision abilities required: close vision, peripheral vision, and ability to adjust focus.

Benefits

• Medical, dental, and vision coverage