Skip Tracing - Document Services - Representative II

Job Responsibilities

Maintain compliance standards through the review and completion of various tasks. Requires the flexibility to move between processing demographic information on the servicing systems, to physical requirements required to operate machines, trouble shooting, and routing of mail and shipments. Helps assist the team with special projects. Carries out special requests for our customers. Works closely with leadership to research and reconcile any problems that arise in the department. Participate in meetings and represent the area on committees and project teams. Serve as a mentor and resource for management and staff.

Requirements

Minimal contact customers on accounts. Maintain accounts & reports regarding the quality and compliance processes and procedures. Must reside in the United States and be a United States citizen. This process involves collecting and providing 7 years of previous work experience, previous addresses, and contact information of people that can verify this information. Must not be delinquent or in default with any federal debt. Final suitability determination is the sole discretion of the Department of Education.

Qualifications

• Associate’s degree preferred.
• 2 years customer service experience and/or general office experience preferred.
• Knowledge of Loan Servicing and/or Originations systems preferred.

Skills

Service Excellence
Oral communications
Written communications
Teamwork
Accuracy/Attention to Detail
Working with MS Office
Business Math
Problem Solving
Managing Multiple Priorities
Self-Motivated and strong work ethic

Benefits

Medical
Dental
Vision
HSA and FSA
Generous earned time off
401K/student loan repayment
Life insurance & AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program

Learn more about our benefits

Pay

$16.50/hour

Schedule

Full-time, IN OFFICE position

About the Role

The role involves maintaining compliance standards, assisting the team with special projects, and representing the area on committees and project teams. It also requires minimal customer contact, managing accounts and reports, and participating in meetings.