SkillSpring CRED NYC Case Manager

About the Role

SkillSpring is seeking a Case Manager for our Community Resources for Employment and Development Program (“CRED NYC”). The Case Manager will work directly with trainees participating in our CRED NYC program, which includes work readiness, Certified Nursing Assistant (CNA) classroom-based course instruction, and onsite clinical and professional training. This full-time role requires flexibility in working mornings, evenings, and Saturdays at multiple sites, with hours, days, and locations varying based on seasonal changes.

Responsibilities

• Design Trauma-Informed Workshops
• Create Trauma-Informed information sheets for case managers
• Plan, conduct, and deliver Trauma-Informed Workshops
• Distribute and collect pre-and post-Trauma-Informed surveys
• Conduct community outreach to increase workshop attendance
• Provide assistance to workshop attendees in need of social service support, including mental health referrals
• Follow up on all referrals
• Document all activities, including workshop events and referrals
• Provide clinical support for staff to better assist trainees
• Cultivate and maintain relationships with key strategic partners in education, career development, intergenerational programming, and youth development to ensure trainee enrollment and retention
• Ensure accurate collection, analysis, and management of data for internal and external reporting, improving mechanisms to ensure accountability and transparency
• Develop and enhance tools to support SkillSpring in generating employment and economic opportunities, including communications collateral, reporting templates, policies, and protocols
• Adherence to all CRED NYC contract regulations
• Perform other related duties as required

Qualifications

• Master's in social work from an accredited school preferred
• Trauma-Informed training and skills preferred
• Minimum of 5 years of experience
• Experience working with youth and adults from underserved communities
• Ability to work flexible hours, including some evenings and weekends, and travel to various locations in Manhattan and the Bronx
3>Bachelor’s Degree in Social Work required
• Experience with underserved, urban adults
• Passion for working with youth and young adults
• Familiarity with healthcare career trajectories
• Experience developing new roles or new initiatives
• Familiarity with research methods and program evaluation is a plus

Skills

• Excellent interpersonal, verbal, and written communication skills
• Demonstrated experience working with high-need/underserved high school students and young adults
• Self-directed with the ability to work independently
• Strong presentation skills, with the ability to write reports, business correspondence, and procedure manuals
• Ability to lead innovative and meaningful programming that resonates with trainees
• Strong organizational and computer skills
• Proven ability to apply independent judgment in planning, prioritizing, and organizing multiple tasks with attention to detail and time management
• Flexibility and adaptability are essential
• Ability to manage multiple stakeholder relationships

Benefits

• Medical, Dental, and Supplemental Vision plans
• 401(k) retirement plan
• Vacation, Holiday, and Sick leave
• Short Term Disability insurance
• Basic Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care, Commuter, and Dependent Care Flexible Spending Accounts
• Access to a portion of your paycheck before payday through our partnership with RAIN

Salary Range: $65,000 to $70,000 per annum

Reports to: SkillSpring’s CRED NYC Program Director

Location: Multiple Sites in Manhattan & the Bronx