Skills Trainer (Peabody, MA)

Job Summary

The Skills Trainer assists service recipients in application for and management of Personal Care Attendant (PCA) program/services. This position will assist recipients in the following towns and cities: Boston, Mattapan, and Roxbury.

Major Responsibilities

• Maintains average caseload of 200 PCA program recipients and renders skills training as needed to support appropriate program utilization by consumer and PCAs.
• Completes home visits to render quarterly, annual or issue-focused skills training in alignment with regulations.
• Maintains clear and timely documentation of all productivity including contacts by telephone, home visits or written correspondence and confidential activities.
• Ensures consumer case files meet quality assurance and regulatory standards.
• Aids service recipients in obtaining prior and continued approval by providing necessary information to Mass Health in a clear, thorough and timely manner.
• Conducts initial and ongoing assessments of service recipient’s eligibility for PCA services. Assesses service recipient’s aptitude for managing his/her own services. Assists in locating a surrogate as necessary. Monitors services provided by the surrogate and ensure that the service recipient’s participation in their personal care plan is maximized and protected.
• Works with local agencies, DDS staff and community resources to help service recipients access the most appropriate resources in addition to or in lieu of PCA services.

Qualifications

• A High School Diploma or Equivalent
• Bachelor’s Degree in Human Service Field preferred
• Bilingual a plus
• Strong interpersonal and customer service skills
• Proficient computer literacy skills, including Microsoft Outlook, Excel, Word, and PowerPoint
• Valid driver’s license and reliable transportation