Skilled servicedeskmedewerker

About the role

As an Aerobe Servicedeskmedewerker you will handle all incoming support requests and attempt to resolve them using the available knowledge and tools. Requests that cannot be resolved are escalated to the development team. You monitor progress and ensure feedback is provided to the customer via our servicedesk system.

Responsibilities

• Manage and resolve incoming support requests from educational institutions ranging from primary to secondary and vocational education.
• Escalate unresolved issues to the development team and track their progress.
• Provide clear and timely feedback to customers through the servicedesk system.

Requirements

• Completed vocational (mbo-4) or higher professional education (hbo).
• Customer-friendly and service-oriented attitude.
• Affinity with the education sector.
• Strong communication skills and enjoyment of working with people.
• Analytical mindset and solution-oriented approach.
• Ability to work under pressure.

Benefits

• Excellent working environment within a close-knit team.
• Certification opportunities in Google Workspace for Education and/or Microsoft Specialist.
• Fixed workplace in our historic office in Huizen (NH) with up to 2 days of remote work per week.
• Choice of 32-, 36-, or 40-hour workweek.
• Career growth opportunities toward technical support specialist, trainer, developer, consultant, or project manager.
• 27 vacation days.
• Thirteenth month based on good performance.