Skilled servicedeskmedewerker
Aerobe open leerplatform · Indiana, United States · Yesterday
Full-time
About the role
As an Aerobe Servicedeskmedewerker you will handle all incoming reports and attempt to resolve them using available knowledge and resources. Reports that cannot be resolved are escalated to the development team. You monitor progress and ensure feedback reaches the customer via our servicedesk system.
Responsibilities
- Manage and resolve incoming service desk reports
- Escalate unresolved issues to the development team
- Monitor progress and ensure timely customer feedback
Requirements
- Completed MBO-4 or HBO-level education
- Customer-friendly and service-oriented attitude
- Affinity with the education sector
- Enjoy working with people and strong communication skills
- Analytical and solution-oriented mindset
- Stress-resistant
Benefits
- Excellent working environment in a close-knit team
- Certification opportunities in Google Workspace for Education and/or Microsoft Specialist
- Fixed workplace in our historic office in Huizen (NH) with up to 2 days of remote work per week
- Choice of 32-, 36-, or 40-hour workweek
- Career growth opportunities toward technical support specialist, trainer, developer, consultant, or project manager
- 27 vacation days
- 13th month bonus based on performance