Skilled Researcher

Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 14 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in seven states.

Responsibilities

• Receive inbound calls and/or make outbound calls to taxpayers to arrange payment agreements
• Find contact information and perform research on accounts, research lien holders, and request title work and probate as required
• Utilize headset and computer terminal and navigate through multiple computer systems to input and retrieve information
• Work in a very structured environment with a diverse workforce
• Meet daily, weekly, and monthly production objectives
• Adapt to dynamic, quickly changing telecommunications environment
• Ensure call quality, attendance, and adherence to work schedule
• Train new hires
• Arrive on time and consistently adhere to schedule

Requirements

• High School diploma or equivalent (Required)
• Some college (Preferred)
• Previous office experience required, 1-2 years Call Center Experience preferred
• 6 months of experience within the call center at Perdue Brandon Fielder Collins and Mott preferred
• Bilingual skills a plus (Spanish, Vietnamese)

Skills

• Decision-making skills – ability to work independently and make decisions balancing the interests of the Firm and the customer cost-effectively
• Creative problem-solving skills – ability to respond to unique challenges with quick and creative solutions
• Ability to effectively deal with difficult people with diplomacy and tact
• Tolerance for unpredictability and chaos – little need for rigid control or structure
• Tolerance for stress – ability to maintain control in stressful situations

Work Environment

• Sitting at a computer most of the day
• Utilizing a headset and being on the phone frequently
• On-the-job training
• Annual performance reviews

Physical Demands

• Regularly required to walk, sit, speak, and hear
• Required to stand, use hands to finger, handle, or feel; reach with hands and arms
• May be required, on occasion, to stoop, kneel, or crouch
• Specific vision abilities required include close vision, peripheral vision, depth perception, and ability to adjust focus
• May be required to travel by air or car