Jobs · Information Technology · Oklahoma

Skillbridge: TF33 Customer Support Engineer (CSE) - Depot (Onsite)

Pratt & Whitney · Oklahoma City, OK · 1 mo ago
On-siteInformation TechnologyFull-time
We need to output HTML fragment with sections: About the role (maybe from company overview and job summary?), Responsibilities (What You Will Do), Requirements (Qualifications You Must Have), Skills (maybe Qualifications We Prefer?), Benefits (none), Pay (none), Schedule (none). We must only include sections that have real specific content. The posting includes: Company Overview, Job Summary, What You Will Do (responsibilities), Qualifications You Must Have, Qualifications We Prefer, Travel: 20-30% (maybe schedule? Not exactly schedule but travel). Also location, date posted, etc. But we must not include metadata like Job ID, date posted? The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include location and date posted maybe in a short

before sections? Not required but could be included as a paragraph. However they said "Prefer a few substantive sections over many thin ones." So we could have sections: About the role (company overview + job summary), Responsibilities, Requirements, Skills (preferred qualifications), maybe Travel (but travel is not schedule; maybe we could include under Responsibilities? Not needed). Benefits, Pay, Schedule only if present. Not present. So we omit those. We must not repeat the job title as a heading. The job title is Customer Support Engineer (CSE). Not to be used as heading. We need to preserve all substantive information. So we need to include details: location (US-OK-OKLAHOMA CITY-8001-CUST ~ 8001 Mid America Blvd ~ MID AMERICA (External Site)), date posted, position role type: Onsite, U.S. Citizen requirement, security clearance details, etc. These are substantive and should be included somewhere. We can put them in a short

under an "About the role" or maybe a separate "Details" section but we should avoid thin sections. Could combine location, date, role type, citizenship, clearance into a paragraph under About the role. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. So remove "Learn More & Apply Now!", "Please ensure the role type defined below is appropriate for your needs before applying to this role.", etc. Also remove SkillBridge participant note, EEO statements, Privacy Policy, etc. We need to keep substantive content: company overview, job summary, responsibilities list, qualifications must have, qualifications preferred, travel percentage. We need to format using

for section headings. Use
  • for any list of duties/requirements/benefits, and

    for prose. Thus:

    About the role

    ... include company overview, job summary, location, date posted, role type, citizenship, clearance.

    But we need to avoid too much prose; but it's okay. Then

    Responsibilities

    • ... each bullet from "What You Will Do". Need to capture each bullet. The list includes many items, some with "undefined" placeholders. We must preserve all substantive information; we should remove placeholders like "undefined". The bullet list includes lines like: Act as primary technical interface between Pratt & Whitney and all TF33 customers undefined Provide technical guidance for depot operations, focusing on maintenance, overhaul, and repair processes. Interpret and apply manufacturing blueprints to support engine maintenance activities. undefined Develop and implement item repair strategies and technical dispositions. Ensure technical data review and interpretation aligns with operational and regulatory requirements. Provide complete timely responses to customer and FSR technical questions and track in appropriate systems. Research technical issues and correct source data to resolve systems level issues, coordinate with program management and customers to implement solutions to improve engine safety and readiness. Support coordination and participate in company teams sent out to customer locations for special inspections, data collection, evaluation of designs, etc. Prepare & present Maintenance Awareness Briefing (MAB) briefings to USAF and foreign military services (FMS). Drive integration across various teams, including the USAF, P&W Program Office, Contracts, Military Engines Finance, and various P&W Engineering organizations. Provide rapid responses to significant field events and address issues impacting aircraft and engine mission capability. Communicate daily with Field Service Engineers to troubleshoot engine and software issues, providing technical support for operational units, flight test locations, and aircraft depots. Support mishap and engineering investigations. Provide Support on other legacy engines programs in limited use. Deliver technical presentations to product teams and stakeholders, fostering cross-organizational communication. Develop and maintain standard work processes, databases, and process matrices to improve operational efficiency. We need to remove lines that are just "undefined" or empty. Also remove duplicate lines? There's a line "undefined" after first bullet and after "Interpret and apply manufacturing blueprints...". We'll drop those. Thus responsibilities list items. Then

      Requirements

      • ... from Qualifications You Must Have: Must have provable experience with the TF33 engine. Job requires heavy interaction with USAF Depot personnel. Must be a U.S. Citizen. This position may require access to systems/tools restricted to U.S. citizens. DOD Secret Clearance preferred or the ability to obtain one. BS in engineering or related technical field is required. Equivalent experience will be considered. Ability to develop and present material to cross-functional teams and upper-level management. The candidate must have good interpersonal and communication skills (written and verbal) and proficiency in technical writing.
      But we could split each into separate
    • for clarity. The instruction: Use
      • for any list of duties/requirements/benefits. So we can make each requirement a separate
      • . That is fine. Then

        Skills

        (or maybe "Preferred Qualifications") but heading must be from list: Skills is allowed. We'll put Skills. List from Qualifications We Prefer: Proficiency in Microsoft Office applications such as Excel, PowerPoint, Project, and Word. Familiarity with CORE tools, global trade requirements responsibilities. Experience with engine systems operation. Flexibility and strong organizational skills to handle urgent field requests. U.S. Military Aircraft/Engine Maintenance experience is a plus. Occasional weekend and off-hour support may be needed to support the operational fleet and depot facilities. Travel: 20-30%. Travel could be separate but we can include as a skill? It's not a skill but maybe we can include under Skills or maybe under a separate section like "Travel". But we only create sections if there is real specific content. Travel is specific content; we could add a section "Travel" but not in the allowed headings list? The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Travel is not listed, but we could incorporate travel into Skills or Responsibilities? Probably better to add a separate section "Travel" but not allowed headings? The instruction: "use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples, not exclusive? It says "use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should not create a Travel heading. We could include travel info within Skills or Responsibilities as a bullet. It's okay. Thus Skills section includes those bullets. We must not include Benefits, Pay, Schedule sections because no content. We must output only HTML fragment. Let's craft. First, About the role paragraph: include company overview, job summary, location, date posted, role type, citizenship, clearance. We need to preserve all substantive information: company overview (Pratt & Whitney description), job summary (TF33 engine program opening for Customer Support Engineer, responsibilities overview), location (US-OK-OKLAHOMA CITY-8001-CUST ~ 8001 Mid America Blvd ~ MID AMERICA (External Site)), date posted (2026-09-23), position role type: Onsite, U.S. Citizen requirement, security clearance: DoD Secret clearance required active after day 1. We'll combine into a few sentences. Now produce HTML. Check for any duplicated lines: we should avoid repeating same info. Let's draft:

        About the role

        Posted 2026-09-23. Located at 8001 Mid America Blvd, Oklahoma City, OK (US-OK-OKLAHOMA CITY-8001-CUST ~ MID AMERICA). This is an Onsite position requiring U.S. citizenship and an active DoD Secret security clearance (or ability to obtain one). Pratt & Whitney, a division of RTX Corporation, is a world leader in aircraft engines and auxiliary power units, headquartered in East Hartford, Connecticut, with global locations. The TF33 engine program that powers the B-52 Stratofortress and E-3 (AWACS) has an opening for a Customer Support Engineer (CSE) to provide technical support to U.S. and International Air Force customers, enhance fleet readiness, and work with Military Customer Support and Services (MCSS).

        That seems to capture. Now Responsibilities list. We'll create

        Responsibilities

          with each bullet. Let's list bullets: - Act as primary technical interface between Pratt & Whitney and all TF33 customers - Provide technical guidance for depot operations, focusing on maintenance, overhaul, and repair processes. - Interpret and apply manufacturing blueprints to support engine maintenance activities. - Develop and implement item repair strategies and technical dispositions. - Ensure technical data review and interpretation aligns with operational and regulatory requirements. - Provide complete timely responses to customer and FSR technical questions and track in appropriate systems. - Research technical issues and correct source data to resolve systems level issues, coordinate with program management and customers to implement solutions to improve engine safety and readiness. - Support coordination and participate in company teams sent out to customer locations for special inspections, data collection, evaluation of designs, etc. - Prepare & present Maintenance Awareness Briefing (MAB) briefings to USAF and foreign military services (FMS). - Drive integration across various teams, including the USAF, P&W Program Office, Contracts, Military Engines Finance, and various P&W Engineering organizations. - Provide rapid responses to significant field events and address issues impacting aircraft and engine mission capability. - Communicate daily with Field Service Engineers to troubleshoot engine and software issues, providing technical support for operational units, flight test locations, and aircraft depots. - Support mishap and engineering investigations. - Provide support on other legacy engines programs in limited use. - Deliver technical presentations to product teams and stakeholders, fostering cross-organizational communication. - Develop and maintain standard work processes, databases, and process matrices to improve operational efficiency. Check we removed "undefined" lines. Now Requirements list. We'll split each requirement into
        • : - Must have provable experience with the TF33 engine. - Job requires heavy interaction with USAF Depot personnel. - Must be a U.S. Citizen. - This position may require access to systems/tools restricted to U.S. citizens. - DOD Secret Clearance preferred or the ability to obtain one. - BS in engineering or related technical field is required. Equivalent experience will be considered. - Ability to develop and present material to cross-functional teams and upper-level management. - The candidate must have good interpersonal and communication skills (written and verbal) and proficiency in technical writing. Note: "BS in engineering or related technical field is required. Equivalent experience will be considered." Could be one bullet. Now Skills list (preferred qualifications): - Proficiency in Microsoft Office applications such as Excel, PowerPoint, Project, and Word. - Familiarity with CORE tools, global trade requirements responsibilities. - Experience with engine systems operation. - Flexibility and strong organizational

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