SkillBridge Data Center Operations Technician Internship

About CoreSite

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. CoreSite’s core values include Commitment to Excellence, Building Connections, Owning It, Doing the Right Thing, Having Fun, and Winning as a Team.

About the Role

The SkillBridge Data Center Technician assists in the operational integrity, security, and regulatory compliance of the data center. The technician will gain working knowledge of data center operations including telecommunications, mechanical, electrical, and fire life safety systems as well as data center operating procedures. Responsibilities are wide-ranging and multi-disciplinary, covering day-to-day operations of the data center’s facilities and telecommunication infrastructure.

Responsibilities

• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems, including electrical, mechanical, communications, and building monitoring and control.
• Complete CoreSite’s Data Center Operations Qualification Program.
• Ensure the data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction.
• Manage systems to avoid unplanned, customer-impacting outages.
• Follow direction from data center management regarding data floor and back-of-house mechanical loading capacity to ensure cooling system efficiency.
• Work with contractors and consultants for system expansions, corrections, and upgrades.
• Assist senior technicians in tracking and completing an aggressive preventive and predictive maintenance schedule.
• Assist with database management of maintenance discrepancies and resolve site issues based on agreed-upon priorities.
• Manage trouble tickets and remote hands support.
• Perform fiber and copper cabling terminations, circuit path creation, and verification.
• Coordinate and oversee power installations and upgrades.
• Complete work orders and infrastructure projects, including cage and cabinet build-outs, overhead installations, and rack and stack.
• Navigate and utilize a CMMS system and use developed procedures to solve problems.
• Assist in asset and consumable inventory management, tracking, and trending operational characteristics.
• Track and properly label all equipment per established procedures.
• Provide day-to-day exceptional customer service and support.
• Handle incident escalation, response, and follow-up report writing.
• Maintain and complete regular facility and security tours, documenting and responding to found issues.
• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner.
• Provide applied mechanical and integrated control expertise for the entire data center.
• Serve in a technical writing capacity for deriving procedures for preventive or corrective maintenance activities.
• Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and Core Values.

Mechanical Responsibilities

• Work on chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, humidification systems, and central plant operations.

Electrical Responsibilities

• Work on electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load, including power circuit installations.

Fire Life Safety Responsibilities

• Monitor wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

Telecommunications Responsibilities

• Perform cross-connect installations, cabling infrastructure management, advanced remote hands support, and customer cage and cabinet build-outs.

Requirements

• Must be active-duty US Military personnel transitioning out of the military.
• High school diploma or general education degree (GED).
• 2-5 years of related experience.

Skills and Qualifications

• Interaction with Others: Ability to interact with CoreSite personnel, vendors, partners, contractors, and clients.
• Knowledge:
  • Firm and proven understanding of electrical and mechanical systems used in a data center environment.
  • Firm and proven understanding of fiber optics/cabling infrastructure and industry best practices.
  • Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues, as well as building codes related to fire life safety.
  • Proficient knowledge of industrial safety best practices (e.g., lockout/tagout, arc flash protection, OSHA, and state regulations).
  • Proficient and experienced with data trending/tracking, analysis, and ability to rapidly learn and use PC-based, integrated critical monitoring systems.
• Skills:
  • Minimum of 2 years of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems, including:
    • Chilled Water Systems, Large Centrifugal Chillers, Cooling Towers, Heat Exchangers, Water Treatment Systems, VFDs, and Pumps.
    • HVAC equipment, CRAC/CRAH units, Humidification Systems, BMS, and PLC Controls.
    • Emergency Standby Diesel Generator Systems, Fuel/Oil systems.
    • 480/277 and 208/120 electrical generation and distribution, Static UPS Systems.
    • Double Interlock Pre-Action Systems.
    • Communications cabling, cabling infrastructure, network infrastructure, and hardware.
  • Experience laying out, pulling, dressing, and terminating fiber and copper communications cabling.
  • Experience diagnosing and repairing IT hardware, servers, network switches, and structured cabling.
  • Proven leadership skills.
  • Excellent written and oral communication skills.
  • Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Abilities:
  • Ability to communicate effectively with customers and internal staff.
  • Ability to coordinate, supervise, and communicate with contractors performing maintenance or upgrade work.
  • Ability to learn quickly and address issues as they arise during normal or after-hours operations.
  • Ability to operate in and promote a rigorous process-driven team environment.
  • Ability to logically analyze and solve problems.
  • Ability to effectively multi-task multiple projects.
  • Operate hand and machine tools (e.g., hammer, drill, saw).
  • Operate electrical tools such as a multi-meter or infrared camera.