SkillBridge Data Center Operations Technician Internship

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA.

About the role

The SkillBridge Data Center Technician assists in the operational integrity, security, and regulatory compliance of the data center. The technician will gain working knowledge of data center operations including telecommunications, mechanical, electrical, and fire life safety systems as well as data center operating procedures. The technician will be responsible for day-to-day operations of the data center including facilities and telecommunication infrastructure. The responsibilities are wide ranging and multi-disciplinary.

Responsibilities

• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems (Electrical, Mechanical, Communications, Building Monitoring and Control).
• Complete CoreSite’s Data Center Operations Qualification Program.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction as per CoreSite guidelines.
• Manage systems to avoid unplanned, customer-impacting outages.
• Follow direction from data center management regarding the data floor and back of house mechanical loading capacity to ensure the cooling system operates at its highest efficiency.
• Work with contractors and consultants for all system expansions, corrections, and upgrades.
• Work with senior technicians to track and complete an aggressive preventive and predictive maintenance schedule.
• Assist with the database management of maintenance discrepancies and work to resolve site issues based on agreed-upon priorities.
• Trouble ticket and remote hands management.
• Fiber and Copper cabling terminations; circuit path creation and verification.
• Coordinate and oversee power installations and upgrades.
• Complete work orders and infrastructure projects including cage and cabinet build-outs, overhead installations, and rack and stack.
• Navigate and utilize a CMMS system; use developed procedures to solve problems.
• Assist in asset and consumable inventory management; tracking and trending operational characteristics.
• Track and properly label all equipment per established procedures.
• Provide day-to-day exceptional customer service and support.
• Incident escalation, response, and follow-up report writing.
• Maintain and complete regular facility and security tours, documenting and responding to found issues.
• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner.
• Provide applied mechanical and integrated control expertise for the entire data center.
• Serve in a technical writing capacity for the derivation of procedures for preventative or corrective maintenance activities.
• Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and Core Values.

Mechanical Responsibilities

• Work on chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, humidification systems, and central plant operations.

Electrical Responsibilities

• Work on electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load including power circuit installations.

Fire Life Safety Responsibilities

• Monitor wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

Telecommunications Responsibilities

• Cross connect installations, cabling infrastructure management, advanced remote hands support, and customer cage and cabinet build outs.

Skills & Qualifications

• Minimum of 2 years experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
  • Chilled Water Systems, Large Centrifugal Chillers, Cooling Towers, Heat Exchangers, Water Treatment Systems, VFD’s and Pumps
  • HVAC equipment, CRAC/CRAH’s, Humidification Systems, BMS and PLC Controls
  • Emergency Standby Diesel Generator Systems, Fuel/Oil systems
  • 480/277 and 208/120 electrical generation and distribution, Static UPS Systems
  • Double Interlock Pre-Action Systems, Communications cabling, Cabling infrastructure, Network infrastructure and hardware
• Experience laying out, pulling, dressing, and terminating fiber and copper communications cabling.
• Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling.
• Proven leadership skills.
• Excellent communication skills, both written and oral.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Firm and proven understanding of:
  • Electrical and mechanical systems used in a data center environment.
  • Fiber optics / cabling infrastructure and industry best practices.
  • NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
  • Industrial safety best practices (i.e., lockout/tag out, arc flash protection, OSHA and state regulations).
• Proficient and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC-based, integrated critical monitoring systems.
• Ability to:
  • Communicate effectively with customers and internal staff.
  • Coordinate, supervise, and communicate with contractors performing maintenance or upgrade work.
  • Learn quickly and address issues as they arise during normal working hours or after hours.
  • Operate in and promote a rigorous process-driven team environment.
  • Logically analyze and solve problems.
  • Effectively multi-task multiple projects.
  • Operate hand and machine tools (hammer, drill, saw, etc.).
  • Operate electrical tools such as a multi-meter or infrared camera.

Requirements

• Must be an active-duty US Military personnel transitioning out of the military.
• High school diploma or general education degree (GED).
• 2-5 years of related experience.