SkillBridge, Data Center Customer Operations Technician - Military

About the role

The DoD Skillbridge Program with Equinix is designed to help military service members and spouses transition into rewarding civilian careers. This program provides hands-on training in a digital infrastructure environment, focusing on translating military experience into a civilian career.

Responsibilities

• Review and execute advanced work orders requiring deep procedural knowledge and adherence to commitment times
• Evaluate expedited requests and resolve or route them appropriately
• Collaborate with cross-functional teams to support customer ticket resolution
• Maintain detailed documentation of all work activities
• Create Purchase Orders (POs) and Purchase Requests (PRs)
• Assign locks and keys for Equinix and customer assets, where applicable
• Prepare customer-facing reports (e.g., power usage, access logs)
• Update asset databases and internal systems
• Perform skilled rack-and-stack installation of customer equipment
• Interpret and execute complex installation plans
• Support challenging infrastructure builds, including fiber trays, ladder racks, cabinets, cable trays, grounding systems, and cable management
• Perform tape changes and backup updates
• Identify and escalate capacity or cabling concerns
• Conduct quality checks on cross-connects and on-site support tasks
• Execute complex cross-connect installations, terminations, modifications, and testing
• Install and test advanced circuit types, including switched and multiplexed connections
• Perform skilled Layer 1–3 certification testing
• Troubleshoot advanced circuit issues, including switched and multiplexed circuits
• Support escalated testing and diagnostic activities
• Monitor inventory levels and coordinate material replenishment
• Provide escalation support for urgent work orders
• Collaborate with internal teams on cross-functional initiatives
• Ensure customer satisfaction through timely, accurate order execution and quality assurance
• Deliver exceptional service during customer interactions
• Support sensitive or escalated customer situations
• Manage expectations for new deployments and modifications
• Provide on-site support, including access control and escorting
• Serve as a point of contact for advanced customer requests and escalations

Qualifications

• Must meet all eligibility requirements outlined in DOD Instruction 1322.29 and NAVADMIN 222/15
• High school diploma or equivalent
• 4–6 years of experience in data center operations, telecommunications, network infrastructure, or a related technical field
• Strong understanding of standard operating procedures and safety protocols
• Experience with fiber and copper terminations and testing (preferred)
• Familiarity with data center infrastructure components (ladder racks, cable trays, grounding systems, cabinets) (preferred)
• Experience with inventory management and material handling (preferred)
• Prior experience supporting customer deployments and access control (preferred)
• Ability to identify capacity constraints and escalate appropriately (preferred)
• Demonstrated experience with rack-and-stack installations, structured cabling, and cross-connect work (preferred)
• Proficiency with Layer 1–3 testing and troubleshooting tools (preferred)
• Able to interpret technical documentation and installation plans (preferred)
• Strong organizational skills with the ability to manage multiple work orders and meet deadlines (preferred)
• Excellent written documentation and record-keeping skills (preferred)
• Strong customer-service orientation and professional communication skills (preferred)
• Ability to work effectively in a fast-paced, physically demanding data center environment (preferred)