Ski Technician - Rental Delivery - Jackson Hole

About Us

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to share a love for the mountains with customers, partners, and team members. Over the past 20 years we have cultivated an extraordinary team culture built on collaboration, teamwork, accountability, and fun. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. Our five core values—Service, Simple, Purposeful, Curious, Give—guide everything we do, from delivering exceptional service to supporting net‑zero climate initiatives, building lifelong friendships, and making customers’ vacations memorable.

About the Role

Ski Technicians are the face of Ski Butlers. They interact with customers daily by delivering equipment rentals to accommodations, providing on‑mountain support, and picking up gear at the end of the rental period. The role empowers technicians to develop confident decision‑making, accountability, and professional skills while having fun in the mountains.

Primary Responsibilities

• Delivery: Complete scheduled and reactive ski/snowboard rental fittings while meeting the three Key Customer Requirements (KCR):
  • KCR #1 – On Time: Arrive within 5 minutes of the agreed‑upon time.
  • KCR #2 – Communication: Set clear expectations around the entire scope of service.
  • KCR #3 – Equipment: Choose the right equipment for each guest based on skill level and current resort conditions.
• Support: Provide equipment support to guests within 45 minutes of a request.
• Pickup: Return scheduled rentals to the shop, sanitize, re‑sticker, and tune them for the next use.
• Maintain delivery vehicle cleanliness and fuel levels.
• Pack orders for future delivery.
• Set up the next shift and future team members for success.

Secondary Responsibilities

• Basic ski/snowboard tuning, waxing, and general equipment maintenance.
• Make and answer customer phone calls with a positive, inviting tone.
• Restock delivery vehicles with extra equipment.

Pay

$18 per hour base wage, plus generous tips.

Schedule

Seasonal positions with full‑time and part‑time options. Weekend and holiday work is required. Daily operations are divided into morning and evening shifts.

Benefits

• Free Alterra Mountain Company Employee Pass with unlimited access to all Alterra‑owned resorts (subject to blackout dates).
• Discounted upgrade to a Full or Base Ikon Pass.
• Jackson Hole Season Pass – merchant‑discounted access to 500+ industry brands.
• Generous discounts on Rossignol, Dynastar, and Lange equipment.
• 401(k) benefit and match for all staff members over 18 years old.
• Apex‑MEC (minimum essential coverage) plan for all seasonal employees, covering preventive visits, urgent care, telehealth, limited hospitalization, prescription drugs, and multilingual behavioral health services.
• Comprehensive Employee Assistance Programs, emotional‑wellbeing resources, and work‑life balance support.