Ski Technician

About the role

The Ski Rental Delivery Technician (aka “Ski Tech”) is responsible for providing excellent customer service to customers by delivering equipment, providing a personalized and custom fitting, offering support services, and picking up the guest’s equipment when they are done renting. The Ski Tech is the brand ambassador for Black Tie and is responsible for not only delivering the best equipment but also delivering the Black Tie vibe. The Ski Tech will leave a lasting impression on each and every guest we work with.

Responsibilities

• Deliver and fit customers with ski/snowboard equipment at customer’s lodging.
• Provide clear communication to guests about Black Tie services and equipment.
• Pack equipment for deliveries, load vans, and collect equipment from guests at the end of their stay.
• Perform slopeside equipment swap-outs (if necessary) and assist guests when needed.
• Inspect equipment upon return to determine tuning needs.
• Maintain up-to-date product knowledge on equipment.
• Conduct routine testing of equipment.
• Act as a respectful and professional representative of Black Tie within the community when on the roads and when interacting with hotel staff and local partners.
• Maintain the cleanliness and organization of vehicles and manage vehicle inventory.
• Proactively take ownership of situations while anticipating and responding to guest needs and requests.
• Communicate effectively with Manager on Duty and the Office throughout shifts to ensure both the Tech’s individual delivery line-up and collective team tasks are being accomplished.
• Actively demonstrate a clear focus on safety for yourself, your co-workers and our guests, whether working with equipment and vehicles, or double-checking guest ski/boot fittings.

Requirements

• Able to multitask and work in a fast-paced environment.
• Able to lift up to 50 lbs. repeatedly for long periods of time (i.e. rental equipment).
• Must be able to stand and walk almost continually during your shift.
• Able to work a flexible schedule including nights, weekends, and holidays throughout the winter season.
• Have a valid driver’s license and clean driving record, and a commitment to maintaining that during the winter season.