Ski School Supervisor

About the role

You will report to the Ski School Director and collaborate with other supervisors to manage all ski school programs and staff.

Responsibilities

• Develop a full understanding of all ski school programs and lesson products to advise guests on the best options for their needs.
• Assist guests in resolving queries regarding all departments in the ski area, including Ski School, lifts, ticket/pass sales, rental/repair services, F&B outlets, retail, ski patrol, and canopy tour.
• Collaborate in the hiring, training, and assignment of lessons to instructors.
• Oversee inventory, scheduling, and lesson assignments using RTP, Aspenware, and Teams.
• Observe and mentor instructors to ensure high-quality lessons and provide appropriate training.
• Create, build, and maintain a terrain garden as a useful tool for instructors in their lessons.
• Demonstrate strong and diverse communication skills with both staff and guests.
• Educate instructors and guests about “The Responsibility Code.”

Working Environment

Subject to working in a crowded, fast-paced environment with long periods of walking and standing, both indoors and outdoors, in adverse weather conditions.

Requirements

• Minimum of 2 years of supervisory experience.
• PSIA certification or professional equivalent.
• Experience with Windows-based computer programs.
• Knowledge of children’s developmental stages of growth.
• Maintain the highest level of guest service meeting Omni standards.
• Remain professional at all times.
• Work effectively in a fast-paced environment, anticipating, identifying, and solving problems.
• Ability to work weekends and holidays.