Ski & Ride School Support Staff *Returning Staff Only*

About the role

Seasonal Ski + Ride Support Staff at Winter Park Resort provide safe, pleasant, and attentive care for children aged 3-14 in the Ski + Ride School. They manage emotional, physical, and social needs, facilitate activities, and interact with guests and families.

Responsibilities

• Create a safe, pleasant, and attentive environment for children.
• Escort children and their gear responsibly around the Ski + Ride School facilities.
• Tend to children having trouble adjusting to their new surroundings or the cold.
• Provide activities and play opportunities for children.
• Facilitate groups through mealtime.
• Manage any behavioral issues or incidents in a professional manner.
• Interact with guests and their families during check-in/out processes.
• Use Flaik, a student GPS tracking system, to monitor lessons and resolve incidents.
• Work closely with instructors, supervisors, patrol, and lift operations.
• Maintain and transport Flaik equipment and other guest supplies.
• Follow all procedures and policies for public health and safety.
• Operate snowmobiles and other over-snow equipment to transport gear and guests.
• Perform regular checks and minor repairs on all equipment.
• Load, ride, unload, and download surface lifts, chair lifts, or gondolas.
• Communicate with staff and guests using radios and phones.
• Set a positive example for other Resort employees and guests.
• Understand and adhere to all Resort policies and procedures.
• Be knowledgeable about the Ski + Ride School and base area.
• Be aware of area cleanliness and pick up trash.
• Work independently and assist various departments as needed.

Requirements

• Great customer service or public relations skills.
• Enjoys working with guests of all ages from 3 years to adults.
• Willingness to work with children.
• Flexible and willing to help wherever needed.
• Able to work independently.
• Experience working on a computer.
• Experience operating a snowmobile, ATV, or other motorized OHV.
• Experience in service, outdoors, and/or with children is preferred.

Qualifications

• High School Diploma or GED (high school equivalency).
• Age 18+ at start date.