Ski & Ride School Administrative Assistant- Winter Season

Position Summary

The Ski & Ride School (SRS) Administrative Assistant will follow all WP policies and procedures, and all applicable laws (federal, state, and local). This is a full time, seasonal role. Start date must be between 9/5/26 and 9/21/26.

Essential Duties

• Works closely with Administrative Supervisor to maintain various personnel records, databases, and logs.
• Initiates follow-up actions with the SRS leadership team when appropriate.
• Onboard and offboard seasonal staff including RTP & Flaik profile management.
• Complete all required steps for each individual in an organized manner.
• Regularly interface with HR.
• Maintain and update daily schedule & timekeeping entry with a strong emphasis on accuracy.
• Complete and log a high volume of schedule changes.
• Monitor attendance and other indicators of performance.
• Follow up with the SRS leadership team if any disciplinary action is required.
• Assign staff storage areas, supervisors, and schedule rotation groups.
• Maintain useable lists and records.
• Process paperwork for guest incidents, workman’s comp, doctor’s notes, and disciplinary action.
• Works regularly with Patrol, Risk & Safety, and HR to ensure paperwork is thorough and on time.
• Respond to or troubleshoot routine inquiries and problems in a variety of systems without direct oversight.
• Communicate solutions via various methods (in-person, phone, email, text, radio).
• Prioritize team needs and projects within a walk-in office environment.
• Regularly responsible for handling personal data.
• Maintain strict confidentiality at all times.
• Understand, adhere to, and enforce all Resort and SRS policies and procedures.
• Maintain a clean and professional working area.
• Routine maintenance of office equipment including interfacing with IT or other program administrators if needed.
• Absorb and assist other departments within SRS as needed including, but not limited to, lessons, private lesson desk, support staff, guest services, etc.

Education & Experience Requirements

• Education: High School diploma or equivalent (GED) is required. Bachelor’s or Associate’s degree is preferred.
• Experience: Experience with Office 365 suite is required. One year experience in office administration, file/data management, recordkeeping, HR, customer service, or similar is required. Experience with RTPOne, flaik, and/or Workday is preferred.
• Must have well-developed and professional communication skills. Highly accurate and consistent attention to detail especially in a repetitive environment. Proactive; curious; eager to learn & explore new systems; ready to problem solve. Self-starter with excellent time-management and multi-tasking abilities. Able to work towards and achieve multiple goals or deadlines simultaneously. Ability to work on a computer constantly throughout the day & amidst interruptions is required. Enjoy working within a tight knit team including regular and open feedback, task sharing, and clear communication in a shared environment. Ability to ski/snowboard or willingness to learn is preferred.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, transport supplies, and operate a computer and other office productivity machinery.