Ski & Bag Storage Attendant, Winter 26/27

About the Role

Join our team of big mountain adventurers at the largest ski resort in Washington! At Crystal Mountain, it's more than just work—it's our passion for the guest experience, the outdoors, and the community that brings us together. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a vibrant, stoke-filled culture. Whether you're looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team players.

Benefits

• Free Alterra season pass (unlimited, direct-to-lift access at all Alterra resorts)
• Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for use at other mountain resorts during time off
• Free friends & family day-ski vouchers (periodic allotment)
• Discounts on ski & snowboard lessons, rentals, gear tune-ups, food & beverage, and retail shops
• Free Crystal-branded swag
• Pro deals on gear with hundreds of brands
• Discount Marketplace for accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only night skiing events
• Employee housing available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit with generous match and immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Responsibilities

• Open and prepare the Ski & Bag Storage facility for daily operations.
• Securely store, organize, and retrieve guest skis, snowboards, boots, poles, bags, and personal belongings using established inventory procedures.
• Accurately tag and track all guest equipment to ensure timely and accurate retrieval.
• Process storage transactions, season storage accounts, and daily storage services using the point-of-sale system.
• Collect payments and accurately reconcile daily transactions.
• Maintain security and accountability for all guest equipment stored within the facility.
• Perform routine inspections of stored equipment and notify supervisors of damaged or abandoned items.
• Assist guests with carrying, loading, and transporting equipment when appropriate.
• Maintain organized storage racks and maximize storage capacity throughout the season.
• Wax season-storage skis and snowboards according to department standards.
• Maintain cleanliness of guest areas, storage rooms, walkways, entrances, and workstations.
• Remove snow and ice from entrances, exits, walkways, and storage areas to provide a safe environment for guests and employees.
• Communicate effectively with Rental, Retail, Lift Operations, and Guest Services to provide seamless guest experiences.
• Recommend rental upgrades, retail merchandise, tuning services, and other resort products when appropriate.
• Handle guest concerns professionally while striving to resolve issues quickly and efficiently.
• Follow all company safety and risk management procedures.
• Perform other duties as assigned.

Requirements

• Excellent customer service skills with a friendly, professional, and guest-focused attitude.
• Ability to work independently while contributing to a collaborative team environment.
• Strong organizational and time management skills.
• Ability to accurately tag, track, store, and retrieve guest equipment.
• Basic computer proficiency and the ability to learn point-of-sale (POS) and storage management software.
• Ability to learn resort products, services, and promotions to answer guest questions and make recommendations.
• Strong attention to detail to ensure guest belongings are handled safely and accurately.
• Ability to resolve guest concerns professionally and escalate issues when appropriate.
• Ability to maintain a clean, organized, and safe work environment.
• Ability to prioritize tasks during busy arrival and departure periods.
• Willingness to assist other Rental and Retail operations as business demands require.
• Ability to work weekends, holidays, evenings, and peak vacation periods.
• Binding certification test (in-house testing).
• Basic snowblower experience is desired.
• Must be able to shovel snow.
• Ability to lift and move up to 40 lbs. of weight.
• Ability to work by yourself and stay motivated.

Pay

$20.00–$21.00 per hour + tips.

Physical Demands and Working Conditions

• Work evenings, weekends, and holidays.
• Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Shoveling snow and keeping the sundeck clear of snow and ice.
• Some basic mechanical and cash handling experience is desired.
• Ability to work for extended periods of time standing, bending, reaching, and speaking on a constant basis.
• Positive attitude with strong guest services and communication skills.