Sitech Service Supervisor

Essential Functions

• Manage day-to-day performance of shop employees.
• Manage WIP on daily basis to meet department goals.
• Create safe, positive work environment for employees.
• Accountability for department’s financial performance and statements.
• Aid Branch Manager in creating goals and performance standards for department.
• Perform mid-year and annual performance evaluation reviews for shop employees.
• Maintain customer contacts for Service Department.
• Establish customer requirements to provide best service possible.
• Communicate all requirements and options to customer (including quotations, labor and parts pricing).
• Ensure customers invoice is clear and precise and is “as expected” in relation to pricing.
• Communicate and schedule repairs for Construction Main Shop Technician.

Shift Responsibilities

• Monday – Friday 7:00am -5:00pm
• After hours emergency calls for service repairs as needed.

Supervisory Responsibilities

This job has supervisory responsibilities.

Qualifications

• Minimum of a High School Diploma with approximately 10 years of heavy equipment experience with at least 3 years of management/supervisor experience.
• Must have previous management/supervisor experience.
• Must have excellent written and verbal communication skills; be able to interact with employees and managers at all levels.
• Must be self-directed, personable, service oriented individual with technical aptitudes.
• Must be able to understand and manage financial statements to achieve performance goals.
• Highly preferred to be proficient with DBS systems as well as Microsoft Word and Excel programs.

Workplace Requirements

• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is frequently required to sit.
• The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment.
• The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration.
• The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock.
• The noise level in some work environments is occasionally loud.

Company Information

We are an Equal Opportunity Employer. We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.