Site Supervisor - Services

About the role

The Opportunity Standard Team Lead role involves leading and managing laboratory operations, collaborating with clients, and driving continuous improvement initiatives. Reporting to the site services manager, you will oversee day-to-day operations, set and communicate goals, and lead operational reviews.

Responsibilities

• Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, and exception management
• Set and communicate daily, weekly and monthly operational goals aligned to site and account-level plans
• Maintain and monitor real-time operational dashboards; reallocate resources proactively to maintain service levels
• Lead daily huddles and weekly operations reviews with the team and client contacts
• Serve as the escalation point of contact for operational issues during assigned shift and on-call periods
• Coordinate cross-functional responses to high-priority or high-impact customer requests
• Identify and recommend opportunities to streamline workflows, reduce non-value-added steps, and improve service quality
• Lead or participate in site-level continuous improvement projects using structured problem-solving methods
• Perform operational problem solving and analysis, including analyzing operational data and developing practical solutions for operational issues
• Manage performance reviews, goal setting, and development conversations for all direct reports
• Support new business proposals and site expansion activities with operational input as requested
• Oversee site-level safety performance, conduct incident investigations, and ensure compliance with safety protocols
• Support account-level business reviews alongside the Operations Manager with analysis and site-specific insights
• Participate in client audits and regulatory inspections as the site operational lead
• Partner with HR on complex employee relations matters, performance improvement plans, and progressive discipline
• Manage small discretionary spend (team supplies, minor equipment) within delegated authority
• Compile and deliver weekly and monthly site operational reports for internal and client leadership
• Maintain accurate personnel records, training documentation and performance files in coordination with HR

Requirements

• Education: High School Diploma or GED required; Higher Education degree in supply chain, business, or life sciences preferred
• Experience: 5+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 2+ years of formal supervisory experience with direct reports and full performance management responsibility
• Documented experience leading operational improvement initiatives
• Experience in a client-embedded services or regulated facility environment
• Collaboration Tool: Microsoft Teams experience
• Documented experience leading operational improvement initiatives
• Experience in a client-embedded services or regulated facility environment
• Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules
• Intermediate Excel skills including pivot tables, lookup functions and basic data analysis
• Ability to analyze operational data and communicate findings to non-technical audiences
• Working knowledge of continuous improvement methodologies (Lean, Six Sigma)

Qualifications

• Advanced Excel, Power BI or Tableau experience
• Formal Lean or Six Sigma Green Belt training
• Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems
• Experience in pharmaceutical, biotech, or regulated manufacturing client environments
• Managing vendor relationships and coordinating third-party logistics

Skills

• Leadership and team management
• Operational problem solving and analysis
• Continuous improvement methodologies (Lean, Six Sigma)
• Collaboration and communication
• Client relationship management
• Operational reporting and analysis
• Vendor and external partner coordination
• Quality and compliance oversight
• Workforce planning and budget support
• Administrative and reporting tasks

Benefits

• Health and Wellness: Medical, Dental, Vision, and Wellness programs
• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Recognition: Celebrate your peers and earn points to redeem on gifts and products

Pay

TBD

Schedule

Monday - Friday, 7 am - 4 pm or 8 am - 5 pm, during business hours