Site Technician
ViaPath Technologies · Watonga, OK · 2 wk ago
EngineeringFull-time
Responsibilities
- Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”
- Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
- Prioritizing and planning of assigned service calls
- Communicating updates associated with assigned service calls
- Energizing and fostering an effective and impactful team environment
- Troubleshooting video visitation session issues with guidance from ViaPath Technical Support
- Performing basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues
- Returning damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process
Qualifications
- High school diploma or general education degree (GED)
- Minimum of 2-4 years of related experience
- Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions
- Proficient in Windows OS, MS Office, and other software programs that may be required
- Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring
- Knowledge of wiring color code and fabrication of data cabling
- Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance
- Must possess a valid driver’s license
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Retirement Plan (401(k))
- Life & Disability Insurance
- Employee Assistance Program (EAP)