Site Supervisor

Essential Functions

• Supervises Security Officers, Lead Officers, and other personnel assigned to one or more client‑site posts; ensures post orders are followed, rounds are completed, reports are filed, and proper authorities and the client are notified in emergencies.
• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives; meets personally with employees and documents coaching and disciplinary actions.
• Trains Security Officers and other company personnel; reviews post orders and assignment details with subordinates.
• Assists in the submission of payroll and personnel information to the company as designated.
• Ensures adequate coverage of all posts and positions in conjunction with company management or designated representatives.
• Prepares, files, and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives as scheduled or as needed to assure security requirements are being met and to provide quality customer service.
• Performs supervisory duties that may include interviewing, orienting, and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations.
• May perform the duties of a Security Officer in accordance with post orders and company policy.

Education and Experience

High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

Competencies

• May be required to hold and maintain any applicable state, county, or municipal license for Security Officers.
• Knowledge of security operations with an emphasis on patrol, inspection, and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and follow written, oral, or diagrammatic instructions.
• Ability to track and maintain schedule assignments.
• Effective team‑member skills.
• Professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Adaptability to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills for interacting effectively with clients, executives, staff, and diverse cultures.

Working Conditions

• Physical and mental capacity to perform all essential functions, with or without reasonable accommodation.
• Maintaining composure when dealing with authorities, executives, clients, staff, and the public, often under urgent or pressure situations.
• Exposure to stressful situations, such as confronting individuals attempting to enter unauthorized areas.
• Requirement to pass background and reference checks, controlled substance testing, and behavioral selection surveys, plus any mandatory licensing.
• Potential overtime without advance notice.
• Ability to handle multiple tasks concurrently.
• Basic computer usage, keyboarding, and operating controls.
• Clear seeing, hearing, speaking, and writing to communicate, observe, report incidents, and direct others.
• Frequent sitting, standing, and walking—potentially for long periods, including climbing stairs, walking on inclines, and uneven terrain.
• Occasional reaching, stooping, kneeling, crouching, and crawling.
• Frequent lifting/moving up to 10 lb and occasional lifting up to 25 lb.
• Regular use of a vehicle for duty performance.
• Exposure to inclement weather or environments requiring protective gear and personal safety awareness.
• Potential handling of sensitive and confidential information.