Site Supervisor

About the role

The Control Room Supervisor (CRS) provides security oversight to the client’s Datacenter. Responsibilities include access control, escalations, loss prevention, incident response, and reporting safety and security incidents. The successful candidate will use strong customer service skills and the ability to facilitate effective communication internally and externally to perform the job. They will respond to email, triage issues, and direct them to the proper authority for resolution. They also assist in the timely completion of reports. They perform administrative and miscellaneous duties as directed by management and serve as the shift supervisor for local personnel, as required.

Responsibilities

• Monitor physical security operations at the client Datacenter.
• Monitor cameras and access control systems covering data calls and entry/exit doors.
• Dispatch appropriate personnel, as necessary.
• Maintain logs and records in accordance with the Datacenter Standard Operations Procedure (SOP).
• Identify and escalate issues in accordance with documented policies and procedures.
• Review all reports written during shift.
• Ensure that all scheduled posts are filled.
• Brief oncoming CRS about incidents during shift or in progress.
• Maintain documentation and follow standardized procedures to successfully complete unannounced audits.
• Collect completed information for detailed reports and appropriate follow-up.
• Prepare well written reports and maintain strict distribution to “need to know” parties.
• Prepare written and electronic logs and reports as required for the site while entering information in appropriate computer systems.
• Read and comprehend standard operations procedures, post orders, reports, and other printed materials.
• Perform additional tasks assigned by management.
• Identify security shortfalls and offer suggestions for improving the security program.
• Evaluate and escalate potential safety issues within the facility.