Site Service Engineer

Role and Responsibilities

• Responsible for the prompt identification and resolution of Winbro manufactured machinery issues and breakdowns to ensure effective right first-time repair with a high level of customer service.
• Provide technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment.
• Maintain, service and commission of EDM machine tools along with associated automation equipment utilizing electrical, mechanical, pneumatic and high-pressure water systems troubleshooting skills.
• Installation and commissioning of technical upgrade packages from mechanical, pneumatic and electrical drawings along with Software & Firmware updates of required components.
• Contribute to customer satisfaction by executing preventive and reactive maintenance at the customer site along with timely response to service requests.
• Provide technical support and service training both internally and externally whilst maintaining professional and technical knowledge.
• Contribute to the continuous improvement effort and the support of multiple teams.
• Accurate completion of written and PC based maintenance records.
• Provide periodic reports to management including customer complaints, trends, and suggestions for improvement.

Requirements

• Excellent all-round skills in electrical/electronic and mechanical maintenance disciplines.
• Detailed working knowledge of PC based CNC equipment.
• Physical requirement including the ability to lift 50 lbs.
• Valid driver's license.
• U.S. Citizenship or existing Green Card holder due to customer facility access requirements.

Benefits

• Low-cost health insurance plan for the employees and their families including medical, dental & vision plans, short- and long-term disability, company paid life insurance, voluntary buy-up life insurance, and voluntary plans such as Hospital Indemnity, Critical Illness, and Accident Insurance.
• Matching 401K plan.
• 9 paid holidays, 5 paid personal days, and a very generous paid vacation time.