Site Security Manager/CAC Operator

U.S. Citizen required. Must undergo a pre-employment criminal background check and favorable fingerprint check prior to operating or having access to DEERS/RAPIDS equipment. Must become certified as a Verifying Official.

Responsibilities

• Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors.
• Assist customers; provide advice on eligibility requirements and process applications to determine eligibility.
• Perform all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks, including review, research, and verification of source documents eligibility, and discussing entitlements.
• Ensure ID issuance through verification of the recipient's eligibility is performed with a 100 percent degree of accuracy.
• Take appointments via telephone and email request through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler.
• Update the online calendar daily to reflect new appointments and provide same-day replies to requestors.
• Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members/dependents, and other eligible recipients.
• Reconcile DEERS information based on inquiries. Update DEERS/RAPIDS within one hour of approval and respond to inquiries no later than one business day following the inquiry.
• Follow-up and resolve discrepancies no later than two business days following notification.
• Understand Department of Defense Instructions (DoDI) 1000-13 and DoDI 1000.13 Volumes 1 thru 3.
• Perform as an alternate Military Personnel Specialist, handling basic tasks associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance, and IPPS-A Operations and Maintenance and Training.

Qualifications

• Support service/customer service experience.
• Military background/familiarity preferred.