Site Security Manager

Securitas Security Services USA, Inc. is a global leader in protective services, delivering innovative security solutions through industry-leading personnel, technology, and expertise. Our mission is to help make your world a safer place by protecting people, property, and assets while fostering long-term partnerships with our clients and communities. Our core values — Integrity, Vigilance, and Helpfulness — guide how we serve our clients, support our colleagues, and engage with our communities.

Location: Houston, TX  |  License: TXDPS #B03946

Pay

$100,000 – $102,000 annually, based on experience, qualifications, and applicable market factors. Comprehensive benefits are available.

Responsibilities

• Lead and oversee day-to-day security operations for assigned client site(s).
• Develop and execute weekly, monthly, and quarterly operational objectives aligned with organizational goals.
• Monitor operational performance metrics and provide updates to senior leadership.
• Partner with cross-functional teams to support business initiatives and client objectives.
• Recruit, hire, develop, and retain high-performing security professionals.
• Establish performance expectations and monitor employee productivity and accountability.
• Conduct performance reviews, coaching sessions, and corrective action processes when necessary.
• Identify training opportunities and ensure completion of all required employee development programs.
• Facilitate team meetings to communicate goals, recognize achievements, and share best practices.
• Build and maintain strong client relationships through regular communication and engagement.
• Resolve client concerns and service issues in a timely and professional manner.
• Conduct quality assurance inspections and evaluate Security Officer and Field Supervisor performance.
• Manage staffing, scheduling, payroll support, and administrative functions for assigned operations.
• Ensure compliance with contract requirements, post orders, company policies, and regulatory standards.
• Support budget management, operational reporting, and financial performance initiatives.
• Respond to critical incidents and operational emergencies as needed.

Skills

• Strong leadership presence with the ability to motivate and develop diverse teams.
• Excellent communication, relationship-building, and customer service skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and decision-making skills under pressure.
• High level of professionalism, accountability, and integrity.

Requirements

• Bachelor's degree in Criminal Justice, Business Administration, Management, or a related field.
• 4–6 years of progressive leadership experience in security operations, operations management, or related fields.
• Valid driver's license with a clean driving record.
• Experience leading teams and managing employee performance.
• Strong understanding of contract security operations and service delivery.
• Proficiency with Microsoft Office applications.
• Ability to analyze operational and financial data to support business decisions.
• Availability to respond to operational emergencies outside normal business hours.

Qualifications

• Experience managing large security programs or contract security operations.
• Prior leadership experience within the security industry.
• Scheduling and workforce management experience.
• Client-facing account management experience.
• Knowledge of compliance requirements, security best practices, and risk management principles.
• Experience using Salesforce, HRIS platforms, SmartSheet, or similar business systems.
• Proven track record of improving employee engagement, retention, and operational performance.
• Experience managing budgets and financial performance metrics.

Benefits

• Competitive salary.
• Comprehensive benefits package.
• Paid time off.
• Retirement savings opportunities.
• Professional development support.
• Opportunities for advancement within a growing global organization.
• Collaborative culture focused on innovation, accountability, and service excellence.