Site Reliability Operations Engineer
for section headings. Use - for any list. Use
for prose.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting that are substantive, but we can reformat.
Let's extract substantive content:
Company description: "Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce."
Team description: "The Experience Digital Enterprise Technology (DET) connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. DET's scope stretches beyond traditional IT. We are strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work. DET oversees technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. DET is Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably."
Role description: "As a Site Reliability Operations Engineer you'll be part of our internal DET Site Reliability Operations team supporting our employees globally. This role combines incident command, reliability engineering, and hands-on technical support. You'll help keep critical systems running while working with teams across different time zones."
Responsibilities bullet list (under "What You’ll Actually Be Doing..."):
- Respond to and manage major incidents affecting internal business operations.
- Serve as Incident Commander to coordinate technical teams, establish impact, and drive rapid service restoration.
- Monitor and troubleshoot enterprise systems including infrastructure, applications, and network components.
- Use your technical skills to diagnose complex problems across multiple platforms and vendors before they impact users.
- Work with teams globally to improve incident response by creating and improving runbooks, developing SOPs, and driving automation.
- Coordinate emergency changes and infrastructure updates to resolve incidents.
- Work with cross-functional teams to maintain business continuity during critical situations.
- Analyze incident data and KPI metrics to identify trends.
- Develop actionable recommendations to reduce impact duration and improve performance, then present findings to stakeholders.
- Lead problem management activities, investigating recurring incidents, documenting root cause analyses, and tracking known errors.
- Participate in on-call rotation as part of regional coverage.
- Handle escalations during your shift and serve as Duty Manager for high severity incidents when needed.
- Track on-call burden and surface toil reduction opportunities with measurable impact.
Requirements (You’re Our Person If...):
- 5-8 years in IT operations, incident management, or site reliability work.
- Experience in a 24x7 high availability environment with enterprise systems preferred.
- Demonstrated ability to manage high severity incidents under pressure.
- Establish impact, evaluate solutions with subject matter experts, and make decisions that balance technical and business needs.
- Strong verbal and written communication skills to explain complex technical issues to both technical and executive audiences.
- Create clear incident updates and status reports.
- Demonstrated technical troubleshooting ability across Windows and Linux servers, networking, cloud platforms, and virtualization technologies.
- Diagnose problems quickly using logs, monitoring tools, and common diagnostic approaches.
- Experience with cloud platforms (e.g. AWS) and monitoring of IT infrastructure.
- You should know core cloud concepts and be comfortable with monitoring tools.
- Understanding of ITIL framework, particularly incident, problem, and change management processes.
- A related technical degree required.
Even Better If... (preferred qualifications/skills):
- Salesforce platform experience and certifications
- Industry certifications like ITIL, AWS, CCNA, MCSA, or RHCE
- Scripting ability in Python, Bash, PowerShell, or similar languages to help automate, reduce manual work, and improve efficiency.
- Experience with monitoring and visualization tools like Splunk, Grafana, or Tableau.
- Ability to analyze data and identify trends for improving reliability.
- Background with automation tools like Puppet or Chef
Benefits: "Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com."
Pay: "At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $94,000 - $142,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable."
We might also include note about compensation determination factors: location, job level, job-related knowledge, skills, experience. That's substantive. Could include in Pay section.
Schedule: Not present.
Now we need to format.
We'll have sections:
About the role
with paragraphs containing company description, team description, role description.
Could split into multiple tags.
Responsibilities
with - each bullet.
Requirements
with - each bullet from "You’re Our Person If..."
Qualifications
with - each bullet from "Even Better If..."
Skills
maybe combine technical skills from both? But we already have Requirements and Qualifications covering skills. Could still add Skills section summarizing technical abilities: troubleshooting Windows/Linux, networking, cloud platforms, monitoring tools, scripting, automation, ITIL, etc. However that would duplicate content. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we don't need separate Skills section; we can incorporate skills into Requirements and Qualifications. But we need to follow instruction: Use headings for sections like Skills if content exists. It's optional; we can omit if we think it's thin. Better to keep only sections with substantive distinct content: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay.
We must not repeat job title as heading. Good.
Now ensure we preserve all substantive info: Did we miss any? The "About Salesforce" paragraph includes "Agentforce is the future of AI, and you are the future of Salesforce." That's included in About the role.
The "The Experience Digital Enterprise Technology (DET) connects people..." included.
The "As a Site Reliability Operations Engineer you'll be part..." included.
We also have "Unleash Your Potential" paragraph about benefits and AI agents. Could be considered substantive but maybe covered by Benefits section. Might drop.
Also "Accommodations" etc removed.
Now produce HTML.
We need to ensure no extra whitespace? It's fine.
Let's craft.
About the role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience Digital Enterprise Technology (DET) connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. DET's scope stretches beyond traditional IT. We are strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work. DET oversees technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. DET is Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably.
As a Site Reliability Operations Engineer you'll be part of our internal DET Site Reliability Operations team supporting our employees globally. This role combines incident command, reliability engineering, and hands-on technical support. You'll help keep critical systems running while working with teams across different time zones.
Responsibilities
for prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting that are substantive, but we can reformat. Let's extract substantive content: Company description: "Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce." Team description: "The Experience Digital Enterprise Technology (DET) connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. DET's scope stretches beyond traditional IT. We are strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work. DET oversees technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. DET is Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably." Role description: "As a Site Reliability Operations Engineer you'll be part of our internal DET Site Reliability Operations team supporting our employees globally. This role combines incident command, reliability engineering, and hands-on technical support. You'll help keep critical systems running while working with teams across different time zones." Responsibilities bullet list (under "What You’ll Actually Be Doing..."): - Respond to and manage major incidents affecting internal business operations. - Serve as Incident Commander to coordinate technical teams, establish impact, and drive rapid service restoration. - Monitor and troubleshoot enterprise systems including infrastructure, applications, and network components. - Use your technical skills to diagnose complex problems across multiple platforms and vendors before they impact users. - Work with teams globally to improve incident response by creating and improving runbooks, developing SOPs, and driving automation. - Coordinate emergency changes and infrastructure updates to resolve incidents. - Work with cross-functional teams to maintain business continuity during critical situations. - Analyze incident data and KPI metrics to identify trends. - Develop actionable recommendations to reduce impact duration and improve performance, then present findings to stakeholders. - Lead problem management activities, investigating recurring incidents, documenting root cause analyses, and tracking known errors. - Participate in on-call rotation as part of regional coverage. - Handle escalations during your shift and serve as Duty Manager for high severity incidents when needed. - Track on-call burden and surface toil reduction opportunities with measurable impact. Requirements (You’re Our Person If...): - 5-8 years in IT operations, incident management, or site reliability work. - Experience in a 24x7 high availability environment with enterprise systems preferred. - Demonstrated ability to manage high severity incidents under pressure. - Establish impact, evaluate solutions with subject matter experts, and make decisions that balance technical and business needs. - Strong verbal and written communication skills to explain complex technical issues to both technical and executive audiences. - Create clear incident updates and status reports. - Demonstrated technical troubleshooting ability across Windows and Linux servers, networking, cloud platforms, and virtualization technologies. - Diagnose problems quickly using logs, monitoring tools, and common diagnostic approaches. - Experience with cloud platforms (e.g. AWS) and monitoring of IT infrastructure. - You should know core cloud concepts and be comfortable with monitoring tools. - Understanding of ITIL framework, particularly incident, problem, and change management processes. - A related technical degree required. Even Better If... (preferred qualifications/skills): - Salesforce platform experience and certifications - Industry certifications like ITIL, AWS, CCNA, MCSA, or RHCE - Scripting ability in Python, Bash, PowerShell, or similar languages to help automate, reduce manual work, and improve efficiency. - Experience with monitoring and visualization tools like Splunk, Grafana, or Tableau. - Ability to analyze data and identify trends for improving reliability. - Background with automation tools like Puppet or Chef Benefits: "Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com." Pay: "At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $94,000 - $142,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable." We might also include note about compensation determination factors: location, job level, job-related knowledge, skills, experience. That's substantive. Could include in Pay section. Schedule: Not present. Now we need to format. We'll have sections:
About the role
with paragraphs containing company description, team description, role description. Could split into multipletags.
Responsibilities
with- each bullet.
Requirements
with- each bullet from "You’re Our Person If..."
Qualifications
with- each bullet from "Even Better If..."
Skills
maybe combine technical skills from both? But we already have Requirements and Qualifications covering skills. Could still add Skills section summarizing technical abilities: troubleshooting Windows/Linux, networking, cloud platforms, monitoring tools, scripting, automation, ITIL, etc. However that would duplicate content. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we don't need separate Skills section; we can incorporate skills into Requirements and Qualifications. But we need to follow instruction: Use headings for sections like Skills if content exists. It's optional; we can omit if we think it's thin. Better to keep only sections with substantive distinct content: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. We must not repeat job title as heading. Good. Now ensure we preserve all substantive info: Did we miss any? The "About Salesforce" paragraph includes "Agentforce is the future of AI, and you are the future of Salesforce." That's included in About the role. The "The Experience Digital Enterprise Technology (DET) connects people..." included. The "As a Site Reliability Operations Engineer you'll be part..." included. We also have "Unleash Your Potential" paragraph about benefits and AI agents. Could be considered substantive but maybe covered by Benefits section. Might drop. Also "Accommodations" etc removed. Now produce HTML. We need to ensure no extra whitespace? It's fine. Let's craft.About the role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience Digital Enterprise Technology (DET) connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. DET's scope stretches beyond traditional IT. We are strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work. DET oversees technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. DET is Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably.
As a Site Reliability Operations Engineer you'll be part of our internal DET Site Reliability Operations team supporting our employees globally. This role combines incident command, reliability engineering, and hands-on technical support. You'll help keep critical systems running while working with teams across different time zones.
Responsibilities
- each bullet from "Even Better If..."
- each bullet from "You’re Our Person If..."