Site Reliability Engineer - Observability & Dynatrace

About the role

We are seeking a highly experienced Site Reliability Engineer (SRE) with deep expertise in Dynatrace, observability engineering, and Azure cloud technologies. This role will be exclusively focused on building, enhancing, and managing enterprise observability, telemetry, monitoring, and proactive reliability engineering practices across critical digital platforms.

Responsibilities

• Serve as the primary Dynatrace SME across the organization.
• Design, develop, and optimize enterprise observability solutions using Dynatrace.
• Develop advanced Dynatrace DQL queries, dashboards, workflows, alerts, and analytics.
• Implement intelligent monitoring strategies for applications, APIs, integrations, Azure services, mobile platforms, and distributed systems.
• Continuously improve observability maturity through telemetry standardization, proactive monitoring, and automation.
• Configure and tune alerting mechanisms to improve signal-to-noise ratio and reduce alert fatigue.
• Enable and enhance observability for mobile applications across iOS and Android platforms.
• Build and maintain monitoring solutions using: Azure Monitor, Application Insights, Azure Log Analytics, Azure KQL, Monitor and troubleshoot Azure Function Apps, App Services, APIs, integrations, and backend services.
• Analyze telemetry, traces, logs, metrics, and distributed transactions to identify root causes and performance bottlenecks.
• Troubleshoot cloud-native applications and Azure infrastructure issues.
• Develop proactive monitoring for cloud services, integrations, APIs, and backend processing systems.
• Monitor and troubleshoot Azure API Management (APIM), API Gateways, API endpoints, and integrations.
• Understand end-to-end API transaction flows and dependency mapping.
• Build observability solutions for APIs, middleware platforms, and integration services.
• Diagnose latency issues, transaction failures, authentication issues, and backend service degradation.
• Enable telemetry, monitoring, tracing, and performance analysis for iOS and Android applications.
• Analyze mobile-to-backend transaction flows and end-user experience metrics.
• Correlate mobile telemetry with backend application and infrastructure monitoring data.
• Utilize prior .NET development experience to troubleshoot application behavior, performance, and deployment issues.
• Work closely with development teams to understand application logic, API flows, dependencies, and exception handling.
• Support Azure Function deployments, configuration management, scaling, and runtime troubleshooting.
• Collaborate with development teams during architecture reviews and production releases.
• Ensure observability and monitoring readiness before deployments go live.
• Perform deep technical analysis across systems by correlating logs, metrics, traces, and application telemetry.
• Conduct root cause analysis (RCA) for recurring incidents and systemic issues.
• Partner with engineering and operations teams to implement preventive improvements and automation.
• Develop KPI-driven reliability improvements focused on system stability, performance, and operational excellence.
• Proactively identify risks, bottlenecks, failure patterns, and reliability concerns before business impact occurs.
• Automate operational workflows and monitoring processes wherever possible.
• Improve operational efficiency using AI-driven insights and automation capabilities.
• Build reusable monitoring frameworks, dashboards, and telemetry standards.
• Drive observability best practices across engineering teams.

Requirements

• 10+ years of overall IT experience.
• Expert-level hands-on experience with Dynatrace.
• Advanced expertise in Dynatrace Query Language (DQL).
• Strong hands-on expertise in Azure Kusto Query Language (KQL).
• Deep understanding of telemetry, observability, distributed tracing, metrics, and logging concepts.
• Strong Azure cloud experience with emphasis on: Azure Monitor, Application Insights, Azure Functions, Azure API Management (APIM), Azure Log Analytics, App Services.
• Strong understanding of API architectures, API Gateways, and backend integrations.
• Prior hands-on experience developing .NET applications.
• Strong ability to read, analyze, and understand .NET application code.
• Experience troubleshooting and deploying Azure Functions and cloud-native applications.
• Experience enabling observability and telemetry for mobile applications on iOS and Android.
• Understanding of mobile telemetry, crash analytics, API monitoring, and end-user experience monitoring.
• Strong understanding of distributed systems and enterprise application architectures.

Qualifications

• Experience with OpenTelemetry implementation and instrumentation.
• Experience with CI/CD pipelines and DevOps practices.
• Knowledge of AI-driven observability and AIOps concepts.
• Experience monitoring high-volume enterprise digital platforms.
• Familiarity with ServiceNow and incident management workflows.
• Experience with Databricks, SQL platforms, and integration technologies.

Skills

• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and drive proactively.
• Strong collaboration skills across engineering, cloud, SRE, mobile, and business teams.
• Ability to quickly adapt to new technologies and evolving environments.

Benefits

At RaceTrac, we offer a competitive benefits package including health insurance, retirement plans, paid time off, and more. We believe in fostering a supportive and inclusive workplace where everyone can thrive.

Pay

The salary range for this position is $120,000 - $150,000 annually, depending on experience and qualifications.

Schedule

This role is hybrid, with 2-3 days in the office per week, primarily located in Cumberland Mall-Galleria, Atlanta, GA.